Senior Systems Engineer

1 month ago

Santa Rosa, California, United States KLH Consulting, Inc. Full time
Job Overview

We are seeking a highly skilled Senior Systems Engineer to join our team at KLH Consulting, Inc. This role will provide customer-facing consulting services, technical expertise, engineering services, and operational support to clients as part of an account team.

The ideal candidate will have a strong background in computer networking and consulting, with experience in designing, administering, and supporting complex network and security infrastructure. They will be responsible for providing recommendations based on industry expertise in requirements analysis, functional design, and deployment of technology solutions.

The Senior Systems Engineer will work independently as well as part of a team, in a demanding, fast-paced technical environment. They will be responsible for identifying and responding to customer questions, issues, and service opportunities, and building and maintaining long-term relationships with clients.

Key Responsibilities:

  • Employ system analysis expertise to create needs assessments, system specifications, determine business needs and goals, and generate hardware and software requirements.
  • Leverage industry experience in analysis, design, configuration, and implementation of IT infrastructures, including routers, switches, firewalls, virtual environments, wireless networks, backup devices, security awareness, etc.
  • Develops, implements, and manages network engineering processes, including configuration management and design standards, to ensure compliance, relevancy, and sustainability.
  • Performs capacity planning of the network by monitoring and analyzing network performance and availability.
  • Continuing knowledge acquisition to advise clients on recommended changes and additions to the network based on need and to incorporate new technologies and standards.
  • Identify and respond to customer questions, issues, and service opportunities.
  • Build and maintain long-term relationships with clients to ensure that they continue to effectively use IT as a tool to achieve their business goals.
  • Provides Tier III support by troubleshooting escalated network issues.
  • Provides Account Managers support with client recommendations on network engineering approaches and strategies for new and continued business.
  • Perform on-call duties and off-hours support as needed.
  • Maintain accurate, timely incident report details and client documentation in established ticketing system in accordance with company requirements, policies, and procedures.
  • Independently prioritize work and schedules to accomplish client objectives and assure high levels of services and quality of work is maintained.

Requirements:

  • 7+ years of experience with computer networking/consulting industry.
  • Microsoft Windows 2016 MCSE, MCITP or equivalent.
  • 5+ years of experience with Cisco switches, routers, and firewalls.
  • CCNA required, CCNP preferred.
  • VMware Sales Professional (VSP) preferred.
  • System administration experience with Windows Server 2003 through 2016.
  • Strong technical support, troubleshooting, and project management skills.
  • Experience in configuration, implementation, and support of various firewall and backup technology, services, and appliances.
  • Experience in Cloud Computing solutions.
  • Experience in the deployment and support of Microsoft Terminal Services and Citrix XenApp.
  • Knowledgeable of current client/server technology (LAN/WAN, Internet, Messaging, etc.).
  • Knowledge of current hardware technologies (Server, Router, Storage, etc.).
  • Knowledge of current virtualization technologies (VMware, XenServer, Microsoft Hyper-V).
  • Knowledge of NAS & SAN solutions.
  • Experience in network security technologies.

Attributes:

  • Excellent communication skills – ability to communicate project status and key issues effectively to clients and management, verbally and in writing.
  • Excellent teamwork and time management skills.
  • Determine work priorities for yourself in accordance with project plans, timelines, fluid work demands, and implementation policies and practices.
  • High level of customer focus and satisfaction.
  • Energetic self-starter with the ability to learn/grow in position.
  • Ability to think logically with solid problem-solving skills.
  • Ability to perform work in accord with established company policies, procedures, and priorities.
  • Fluent spoken and written English.

This job description reflects the present requirements of the position. As duties and responsibilities change and develop, the job description will be reviewed and be subject to amendment in consultation with the position holder.

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