Store Operations Manager

1 week ago


Valencia, California, United States Chico's Full time
About Us

We are a customer-obsessed, innovative retail company with a commitment to excellence in everything we do. Our goal is to provide an exceptional shopping experience for our customers and foster a positive work environment for our employees.


Job Summary

The Assistant Store Manager plays a vital role in promoting a sales-focused culture within the store. This position is responsible for supporting the Store Manager in managing sales operations, asset protection, and human resources functions to ensure maximum profitability and customer satisfaction.


Key Responsibilities:
  1. Performance Culture:
  • Analyze sales reports and KPIs to determine business needs and execute in-store strategies.
  • Establish clear expectations and hold team members accountable for achieving brand standards.
  • Control payroll and supply budgets effectively.
Customer Experience:
  • Model and promote the Most Amazing Personal Service (MAPS) principles and standards.
  • Provide excellent customer service by utilizing various techniques and communicating product knowledge.
  • Ensure prompt resolution of customer concerns and maintain a fast and efficient register experience.
Talent Development:
  • Assist in recruiting, hiring, and developing a high-performing team.
  • Coach store team members on performance and resolve human resources issues in a timely manner.
  • Drive associate and team engagement by recognizing and rewarding outstanding performance.

Requirements:

To be successful as an Assistant Store Manager at Chico's, you will need:

  • A high school diploma or equivalent.
  • At least 2 years of retail management experience.
  • Excellent communication, verbal, and written skills.
  • Able to learn or adapt to technology provided by the company.
  • Proven excellent customer service skills with a statistical track record in sales and leadership.
  • Strong organizational skills and ability to multitask in a fast-paced environment.
  • Regular attendance is essential to this position, with flexibility to work nights, weekends, and holidays.

Estimated Salary Range:

$23.50 - $28.75 per hour, depending on individual qualifications and location.



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