Senior Manager Field Service Specialist

4 weeks ago

Lakewood, United States Restaurant Supply Chain Solutions LLC Full time
Job Summary

We are seeking a highly skilled Senior Manager Field Service to join our team at Restaurant Supply Chain Solutions LLC. As a key member of our Business Lending Team, you will provide administrative and internal/external support, ensuring seamless loan processing and customer satisfaction.

Key Responsibilities
  • Monitor business loan relationships and assist with customer service needs
  • Produce and review loan documentation, ensuring proper collateral perfection
  • Manage up-to-date relationship tracking and maintain high attention to detail
  • Work independently and collectively in a team environment, adapting quickly to changing priorities and tasks
  • Coordinate loan documentation, reviews, and processing to ensure loan package completion
  • Assist with credit approval process, managing internal loan codes, approval documentation, and deposit balances
  • Review and monitor loan documents for accuracy, completeness, and adherence to approval conditions
  • Coordinate funding process, prepares closing escrow instructions, and manages timeframes for commercial real estate loans
  • Monitor existing loans to ensure conformity with approved terms and follow up with business customers to obtain necessary information and clarification
  • Negotiate loan signing dates with clients, third parties, and Business Loan Officers, and handle loan signing on behalf of the Officer
  • Advance funds for payment or credit accounts at the request of the Borrower or Business Loan Officer
  • Manage and monitor daily/weekly/monthly loan tracking, ticklers, client overdrafts, and other applicable reporting
  • Set up and maintain business physical and electronic loan files as needed
  • Work with title companies, attorneys, or other financial or legal resources to obtain correct, accurate documents to fully protect the credit union's interests
  • Process loan payments and payoffs, resolve customer problems, track insurance payments/taxes/uniform commercial codes, research loan issues, and complete necessary reporting
  • Complete monthly SBA reporting and audit loan and GL accounts as needed
  • Ensure segregation of duties is maintained to comply with industry best practices and Harborstone's audit requirements
  • Deliver exceptional customer service and identify efficiency improvements in all operational aspects of the department
Requirements
  • Five or more years' experience in a financial institution with at least three years' experience processing business/commercial loans, including participation and SBA loans
  • Experience with LaserPro software, preferred
  • Knowledge of loan documents, collateral security methods, and documentation, including UCC's, title, escrow, taxes, insurance, and real estate documentation
  • Strong working knowledge of credit union, state, and federal policies, procedures, and laws regarding Federal and state consumer and commercial lending
  • Fixed, adjustable rate consumer, real estate, and business loans
  • Prepares in-house commercial, participation, SBA, and secondary market loan documentation on a timely basis for various products
  • Performs duties related to the processing and/or closing of loans
  • Provides information and assistance to loan originators, members, title companies, escrow firms, or dealers during the set up/funding and/or construction loan processing and closing
  • Coordinates loan documentation and reviews/processes documentation and files to ensure loan package completion to meet lending specifications
  • Assists with credit approval process as needed
  • Reviews and monitors loan documents for accuracy, completeness, and adherence to approval conditions
  • Reviews title insurance commitments and exceptions on commercial real estate loans, providing feedback on errors or omissions
  • Coordinates funding process, prepares closing escrow instructions, and manages timeframes for commercial real estate loans
  • Monitors existing loans to ensure conformity with approved terms
  • Follows up with business customers to obtain all necessary information and clarification on applicable documentation, materials, and resources
  • Negotiates loan signing dates with clients, any applicable third parties, and Business Loan Officers if needed, and may be required to handle loan signing with business loan clients on behalf of the Officer
  • Advances funds for payment or credit accounts at the request of the Borrower or Business Loan Officer
  • Manage and monitor daily/weekly/monthly loan tracking, ticklers, client overdrafts, and other applicable reporting
  • Set up/maintain business physical and electronic loan files as needed
  • Work with title companies, attorneys, or other financial or legal resources to obtain correct, accurate documents to fully protect the credit union's interests as well as build professional relationships
  • Processes loan payments and payoffs, resolves customer problems, tracks insurance payments/taxes/uniform commercial codes, researches loan issues, and completes necessary reporting
  • Completes monthly SBA reporting
  • Audit loan and GL accounts as needed
  • Ensures that appropriate segregation of duties is maintained so as to be in compliance with standard industry 'best practices' and Harborstone's audit requirements
  • Ensures all work is completed accurately while delivering exceptional customer service
  • Identifies efficiency improvements in all operational aspects of the department

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