i-Team Civic Designer, Akron, OH

4 weeks ago

Akron, Ohio, United States Johns Hopkins University Full time
About the Role

The Johns Hopkins University is seeking a highly skilled Civic Designer to join the Bloomberg Center for Public Innovation. This is an exciting opportunity to work on a cutting-edge initiative that aims to advance the field of public sector innovation.

Key Responsibilities
  • Deploy design-based innovation approaches to support the Akron i-team's work on the Bloomberg American Sustainable Cities initiative.
  • Guide i-team colleagues, together with collaborators in government and in the community, through a rigorous innovation process, including research, synthesis and framework development, idea generation, prototyping, and testing.
  • Design, plan, and deliver qualitative "design" research.
  • Make research findings relevant and impactful through a variety of formats such as slide decks, stories, videos, experiences, exhibits, and design artifacts like journey maps, service blueprints, and personas.
  • Employ user research best practices to create a seamless experience for city leaders, and collaborators in government and in the community.
  • Develop templates, tools, and methods that government can use to improve service and program delivery.
  • Create visual frameworks – like journey maps, service blueprints, and ecosystem maps – that help clarify complex challenges in human behaviors, relationships, workflow, and processes.
  • Engage and collaborate deeply with local community organizations dedicated to promoting climate equity strategies that promote racial equity and economic inclusion.
  • Plan and execute co-creation workshops with stakeholders to propose the most viable solution for the given problem.
  • Stay up to date with trends in civic design and public innovation and develop materials spreading best practices and cutting-edge research and participate in a community of practice with i-teams in other cities.
  • Prepare reports, summaries, presentations, visuals, recommendations, and other work products and present to city leaders, community members, BCPI staff, and other partners.
  • Support the i-team and other city government colleagues in agile ways of working, including a high proficiency in using tools like Slack, Figma, Miro, Google Workspace, and work management software like Asana.
Requirements
  • Ability to use and apply intentional civic design process that includes research, ideation, and delivery with key stakeholders and community members centered in the process.
  • Knowledge of design-based innovation methodologies, including expertise in determining when and how to use specific approaches, frameworks, deliverables, and facilitation methods.
  • Superior organizational skills and ability to set priorities and respond quickly as priorities change.
  • Strong interpersonal skills with an ability to build good relationships with peers and to interact with diverse stakeholders.
  • Passion for and commitment to equitably reducing climate pollution and addressing the impacts of climate change and improving economic conditions for historically disadvantaged Black communities and other communities of color.
  • Excellent verbal and written communication skills and ability to collect and synthesize information and provide summary report.
  • Excellent content creation and writing skills.
  • Experience in solving challenges related to race-based inequities in economics and climate is a plus.
  • Ability to manage multiple projects simultaneously and meet tight deadlines.
  • Ability to work both cooperatively within a team and independently.
Preferred Qualifications
  • Graduate Degree in Instructional Design, Instructional Technology, Education, Applied Anthropology, Demography, Ethnography, User Experience Design or Research, Program Design or related field.
  • Experience conducting user research and translating results into actionable insights.
  • A clear understanding of the types of challenges municipal governments typically faces, either through direct experience working in government or in organizations that collaborate closely with governments.
  • Experience working with community, government, non-profit, or private sector leaders.
  • A customer service orientation and interest in and commitment to building solid relationships with colleagues and partners within government and in the community.
  • Demonstrated experience in working with people from diverse backgrounds and a commitment to engaging with a wide range of residents, subject-matter experts, and partners.
  • Demonstrated experience applying equity-centered design frameworks to past projects.
  • A history of using service design and/or product design to scale initiatives or strategies, particularly in large organizations.
About Johns Hopkins University

Johns Hopkins University is an equal opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, national or ethnic origin, disability, marital status, veteran status, or any other occupationally irrelevant criteria.

The university promotes affirmative action for minorities, women, disabled persons, and veterans.

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