Product Technical Support Specialist

17 hours ago


Exton, Pennsylvania, United States NETZSCH United States Full time
Job Summary

We are seeking a highly technical and self-motivated individual to join our team as an Inside Technical Support Specialist. As a key member of our support team, you will provide technical expertise to our customers, sales, and after-sales teams, ensuring seamless support and resolution of technical issues.

Key Responsibilities
  • Troubleshoot complex technical issues related to NETZSCH equipment, utilizing your technical knowledge and expertise to provide effective solutions.
  • Support field service technicians with documentation and knowledge to ensure timely and efficient completion of tasks.
  • Manage customer repair programs, collaborating with customers and our team to resolve issues efficiently.
  • Assist in resolving high-complexity problems with customer equipment, providing expert guidance and support.
  • Document work in Salesforce, ensuring accurate and up-to-date records.
  • Support spare parts, customers, service, and sales teams with part identification and quotation services.
  • Provide technical documentation to customers for aftermarket requests, ensuring seamless communication and support.
Requirements
  • Minimum 2 years of mechanical experience or education in a technical field, or a combination of both.
  • Excellent organizational skills, with the ability to manage multiple priorities in a fast-paced environment.
  • Proven experience interacting with customers, with outstanding interpersonal and communication skills.
  • Previous experience with Microsoft Office products, Salesforce, and SAP or similar ERP systems.
  • Ability to travel up to 25%, with occasional international trips for training and development.
What We Offer

NETZSCH United States offers a comprehensive benefits package, including medical, dental, vision, life insurance, and 401(k) with company match. We also provide tuition reimbursement, generous paid time off, and opportunities for growth and development within the organization.

We are an Equal Opportunity Employer, committed to diversity and inclusion in the workplace.



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