Retail Key Carrier Coordinator

1 week ago

Auburn, New York, United States Marshalls Full time
{"title": "Key Carrier Store Coordinator", "subtitle": "Join Our Team", "content": "

At Marshalls, we're all about discovery - from designer luggage to statement shoes. Our stores are always changing, but our mission to provide surprises that make the everyday a little more fun is unwavering. Just like working here. Everyone encourages each other and embraces the excitement that comes with change. Each shift is a new opportunity to discover something new.

As a Key Carrier Store Coordinator, you'll alternate between coordinating and leading the store, taking on a leadership role in maintaining all aspects of the store. You'll need to have open availability, including nights and weekends. You'll be a role model for exceptional customer service.

Key Responsibilities:
  • Create a positive internal and external customer experience
  • Promote a culture of honesty and integrity; maintain confidentiality
  • Act as Manager on Duty adhering to company policy and procedure
  • Ensure store team performs tasks and activities in accordance with store plan; prioritize as needed
  • Address immediate customer service issues and provide appropriate coaching to Associates
  • Exercise discretion regarding customer service policies to satisfy customers
  • Maintain accurate Associate coverage in service areas for a positive customer experience
  • Ensure Associates adhere to all operational procedures
  • Ensure opening/closing procedures are executed according to company guidelines
  • Communicate accurately and effectively with management and Associates when setting and addressing priorities; provide progress updates
  • Provide and accept recognition and constructive feedback
  • Provide feedback, recognition and coaching to Associates
  • Partner with Management on Associate training needs to increase effectiveness
  • Ensure adherence to all labor laws, policies, and procedures
  • Promote credit and loyalty programs
  • Support and participate in shrink reduction goals and programs
  • Promote safety awareness and maintain a safe environment
  • Other duties as assigned

Requirements:

  • Able to work a flexible schedule, including nights and weekends
  • Team player, working effectively with peers and supervisors
  • Able to respond appropriately to changes in direction or unexpected situations
  • Knowledge of company standard software, systems, and procedures
  • Knowledge of merchandise flow in stores
  • Proven problem solving skills
  • Able to effectively coach, delegate, and follow-up on multiple people/tasks
  • Able to act quickly under challenging circumstances
  • Capable of multi-tasking
  • Superior communication and organizational skills with attention to detail
  • 1 year retail, 6 months leadership experience

Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.

This position has a starting pay range of $17.00 to $17.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

We're reinventing retail and helping people discover that next find that's going to be their new signature look. You can be a part of their journey to look amazing. Our inventory is always changing and our approach is continually evolving, which means every day is another chance to discover something new. In fact, that's what it's like throughout the entire TJX family, which includes TJ Maxx, HomeGoods, Sierra, and Homesense.

We embrace each other's differences and unique perspectives. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

"}

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