Store Operations Lead

3 days ago


Tucson, Arizona, United States J Crew Full time

About Madewell

Madewell is a community-driven clothing destination that champions creativity, inclusivity, and self-expression. With denim at its core, the brand offers a range of high-quality products, from easy tees and timeless outerwear to classic footwear and durable bags.

The company's commitment to sustainability sets it apart, with initiatives focused on reducing waste, conserving resources, and promoting eco-friendly practices.

At Madewell, customers are encouraged to express themselves through fashion, while the brand's team members embody the values of creativity, inclusivity, and self-expression.

Job Summary

We are seeking an experienced Store Operations Lead to join our team. As a key member of our leadership team, you will be responsible for driving sales growth, improving customer satisfaction, and fostering a positive work environment.

You will work closely with your colleagues to achieve business objectives, provide coaching and training, and make adjustments as needed to drive results.

Responsibilities

  • Lead by example in creating personalized connections with customers to drive loyalty and excitement for the brand.
  • Observe and assist associates on the selling floor to improve performance and make connections.
  • Conduct fit sessions to enhance product knowledge and fuel a style obsession.
  • Help associates improve customer interactions by sharing specific actions to achieve better outcomes.
  • Ensure the team is on track to meet goals and exceed customer expectations.
  • Own the selling floor and optimize store operations to maximize efficiency.
  • Be prepared to step in for another manager as needed.
  • Plan and execute local events that align with the community and drive incremental traffic and sales.
  • Act in alignment with our values.

About You

To succeed in this role, you should have:

  • A passion for the brand, customers, and teams.
  • A great fashion aesthetic and staying up-to-date with industry trends.
  • A proven track record of setting and achieving goals.
  • The ability to adapt quickly to change and rally the team behind new strategies.
  • Strong decision-making skills, including active listening, data analysis, and creative problem-solving.
  • A high school diploma or equivalent combination of education and experience.
  • 2+ years of experience in a similar role, preferably in specialty retail.
  • Excellent communication and interpersonal skills.
  • Proficiency in operating store systems accurately.
  • Availability to work evenings, weekends, and holidays when needed.
  • Familiarity with technology and industry-related resources.

Benefits

We offer a competitive base salary and bonus program, flexible scheduling, amazing merchandise discounts, and comprehensive benefits package, including medical, dental, vision, life insurance, pet insurance, legal plan, ID theft protection, commuter benefit, paid time off, holidays, parental leave, disability leave, bereavement leave, and a 401(k) plan with company matching contributions.

Hourly Range: $17.75 - $26.75



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