Business Operations Coordinator
6 days ago
KENTECH Consulting Inc. is an award-winning background technology screening company, dedicated to providing innovative solutions for clients across the globe.
Salary and BenefitsThe successful candidate can expect a salary range of $15.00/hour, with a comprehensive benefits package including health insurance (medical, dental, and vision), paid time off (vacation, flex time, and holidays), remote work options, 401K, STD, LTD, and life insurance.
Job ResponsibilitiesWe are seeking a highly organized and detail-oriented Business Operations Coordinator/Intake Specialist to facilitate seamless case intake and handoff, supporting timely and effective service delivery for our clients.
- Serve as the initial point of contact for incoming background check requests, ensuring accurate data capture and seamless case setup.
- Coordinate and liaise with internal departments (such as Investigative Analysts and Verifications) to ensure smooth handoffs and consistency in service delivery.
- Review and validate incoming client information for completeness, addressing any missing details to minimize delays.
- Maintain accurate records of case intake activities in our case management system, ClarityIQ.
- Prioritize intake tasks based on client requirements, service standards, and timelines.
- Communicate with clients to clarify initial information when necessary, fostering strong customer relations and proactive communication.
To excel in this role, you will require:
- 1+ years of experience in an intake, customer service, or administrative role; experience in healthcare, social services, legal, or background screening industries is a plus.
- Strong attention to detail and accuracy in data entry and record-keeping.
- Effective communication skills, both written and verbal, with a customer-focused approach.
- Proficiency with technology; experience with case management systems or CRM software is a plus.
- Adaptability to evolving processes and priorities in a dynamic work environment.
This position requires candidates to reside in one of the following states: Florida, Georgia, Illinois, North Carolina, New Jersey, South Carolina, South Dakota, Texas, Virginia, or Washington.
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