Digital Cinema Systems Support Specialist

1 week ago


Leawood, Kansas, United States American Multi-Cinema, Inc. Full time

Job Summary

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The Digital Cinema Systems Support Specialist will provide remote operational and technical support to theatre associates for Sight & Sound systems, ensuring consistent uptime of screens and preshow content to support revenue generation.

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This position is based in Leawood, Kansas, with remote eligibility.

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About the Role

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  • Deliver guest-focused remote support for Sight & Sound systems by addressing theatre calls, proactively monitoring systems, and remotely connecting to digital cinema equipment to resolve issues efficiently across all locations.">
  • Partner with on-site technicians and follow up on their progress to ensure timely issue resolution.">
  • Communicate regularly with theatre associates to provide technical and operational support.">
  • Document and maintain operational processes in partnership with the Sight & Sound team and other departments.">
  • Complete assigned Sight & Sound projects, such as software upgrades, hardware deployments, and related tasks.">

What We Need from You

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To be successful in this role, you will need:

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  • Technical Skills">
    • Strong proficiency in Microsoft Office and AMC Sight & Sound knowledge, or an information technology(IT)/computer-related certification.">
    • 2+ years of experience in troubleshooting operating systems, hardware, or digital cinema equipment.">
    • 2+ years of experience with remote problem resolution and ticketing systems, or theatre management.">
    • 2+ years of guest service experience.">
    • Ability to complete assigned tasks independently.">
    • Exceptional guest service skills and the ability to communicate clearly with non-technical users.">
    • Strong analytical reasoning for troubleshooting Sight and Sound concerns.">
  • Soft Skills">
    • A positive attitude and willingness to collaborate in a team environment.">
    • Basic understanding of networking principles.">
    • Technical experience with remote support, ticketing systems, and network operations.">
    • Commitment to continuously develop understanding of new systems and processes.">
    • Availability to work nights, weekends, and holidays.">

Benefits

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We offer a competitive compensation package including a hybrid (remote/in-office) schedule for most positions, accrued vacation/absentee time, medical/dental/vision coverage, 401(k) match, and an open and casual work environment equipped with Coca-Cola Freestyle machines. Plus, enjoy half off eats and drinks at the theatre and free movies at any of our 600+ theatres nationwide

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About Us

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At AMC, we're passionate about delivering exceptional experiences for our guests and creating a culture that's fun, inclusive, and results-driven. If you share our values and are excited about working in a dynamic environment, we'd love to hear from you

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Compensation Information

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The estimated salary for this position is $19-$21 per hour, depending on specific skill-set, relevant experience, and geographic location.



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