System Support Specialist

7 days ago


Greenville, South Carolina, United States Global Lending Services LLC Full time
About the Role

We are seeking a highly skilled System Support Specialist to join our team at Global Lending Services LLC. As a key member of our IT department, you will be responsible for troubleshooting and resolving issues with our proprietary systems.

Key Responsibilities
  • Troubleshoot and resolve issues with our proprietary systems, including software-as-a-service platforms
  • Coordinate testing related to production issue resolution and develop proactive training related to the issues
  • Learn from and document solutions provided by vendors and upper-tier resources to reduce the need for escalation
  • Identify and prioritize incidents requiring urgent attention and determine impacts on workflows and the overall business
  • Develop detailed functional and technical descriptions of issues and engage with management and other subject matter experts to gather data on production issues
  • Drive escalation decisions with vendors and management and assist with or provide root cause analysis of servicing incidents in a timely manner
  • Communicate resolutions using various media and enhance monitoring tools to capture and diagnose incidents
  • Create knowledge base articles related to the servicing domain and train Tier 1 staff within that scope
  • Support ongoing system maintenance work and build close working relationships with business, IT staff, and vendor partners
Requirements
  • Bachelor's degree in Statistics, Mathematics, Economics, Finance, Engineering, Computer, Information Technology, or a related field
  • Proficient computer skills and ability to quickly learn new computer applications as required
  • Working knowledge of SQL and/or Python preferred
  • Strong written, verbal, and interpersonal communication skills
  • Intrinsically motivated with demonstrated ability to take initiative and identify needs
  • Exceptional interpersonal skills, including the ability to influence others and effectively manage conflict
Work Environment

This is an exempt level position with a regular, predictable attendance requirement. The position requires domestic travel up to two weeks annually and participation in an on-call rotation for after-hours support.



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