Multifaceted Accommodations Coordinator

1 week ago


Miami, Florida, United States Marriott International Full time

Job Summary

We are seeking a highly skilled Multifaceted Accommodations Coordinator to join our team at Marriott International. In this role, you will be responsible for processing reservation requests, changes, and cancellations in a timely and efficient manner.

Key Responsibilities

Process all reservation requests, changes, and cancellations received via phone, fax, or mail.

Identify guest reservation needs and determine the most suitable room type based on availability and rates.

Communicate guarantee, special rate, and cancellation policies clearly to callers.

Accommodate and document special requests from guests.

Provide information about property facilities and services, as well as room accommodations.

Foster sales techniques to maximize revenue opportunities.

Coordinate with relevant individuals or departments to address any challenges in accommodating rooming requests.

Maintain accuracy of room blocks and reservations.

Input group rooming lists using reservation systems and revise room blocks as necessary.

Create and manage proper billing accounts according to Accounting policies.

Requirements

A high school diploma or equivalent is required.

At least 1 year of related work experience is preferred.

This role does not require supervisory experience.

No specific licenses or certifications are required.

Salary Information

The estimated annual salary for this position is around $55,000-$65,000, depending on location and experience.



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