Quality Assurance Manager

4 weeks ago

Decatur, Illinois, United States ADM Full time
Job Title: Quality Manager

Job Summary:

This role is a strategic support position within the Divisional Milling team. The position provides proactive support in the development, implementation, execution, and performance of the Quality Systems to ensure product meets quality and food safety standards.

Key Responsibilities:
  • Provide oversight of Customer Complaints to ensure the team works within outlined processes and categorizes complaints according to published guardrails.
  • Monitor cases to ensure proper categorization and responsible party along with CAPA review for Category 3 and 4 complaints.
  • Local and Divisional reporting out of complaint metrics, trending, and evaluating data.
  • Collaborate with transportation and supplier quality to establish and verify standards for Transload/Co-manufacturers.
  • Assist in transportation complaint investigations, assist in root cause determination, and continuous improvements.
  • Own notifications around customer changes (e.g., co-man location/manufacturing change; product spec change; etc).
  • Liaise between customers & manufacturing sites, warehouses & internal depts related to quality processes & requests.
  • Support complex KAM/BU-supported customer portals/questionnaires, as needed.
  • Customer audit facilitation and approval, as needed.
  • Assist product steward, business, and sales with relevant projects (rebranding, etc).
  • Collaborate with Senior Product Steward to identify and create needed processes and statements.
  • System management/support: WMS, TLC, IBM.
  • Manage and continuously improve the Food Safety/Quality divisional programs.
  • Helping to drive continuous improvement efforts to deliver quality and food-safe products.
  • Facilitate and own divisional gap assessment and rollout of QMS programs.
  • Plant quality and food safety verifications, as needed.
  • Facilitating divisional quality training, as needed.
  • Travel as needed to support the needs in regions and across the Division, as requested.
Requirements:
  • Preferred 4-year degree or equivalent.
  • 7-year Food Safety experience and PCQI trained.
  • Milling plant experience and in-depth knowledge of milling processes.
  • Working knowledge of Document Management, spreadsheets, Excel, and databases.
  • Knowledge applicable food regulations and requirements.
  • Ability to make decisions based on information and data available.
  • Ability to work as a team member and provide training.
  • Ability to think strategically and proactively to contribute to the development of the organization.
  • Ability to motivate staff and establish positive relationships across all levels of the organization.

Relocation Assistance is available with this role.

ADM Milling locations - Decatur, IL; Cheney, WA; Spokane, WA; Minneapolis, MN; Beech Grove, IN; Lincoln, NE; Mendota, IL; Arkansas City, KS; Carthage, MO; St. Louis, MO; Mt Vernon, IN; Enid, OK; Buffalo, NY; Camp Hill, PA; Charlotte, NC; Chattanooga, TN; Cleveland, TN; Hudson, NY; Jackson, TN; Dodge City, KS; Abilene, KS.

The pay range for this position at commencement of employment is expected to be between $116,000/year to $150,000/year, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. This position is also bonus eligible.

Excited about this role but don't meet every requirement listed? Studies show that often applicants will self-select out if they don't check every box. We encourage you to apply anyway. You may be just the right candidate for this role or another one of our openings.

ADM requires the successful completion of a background check.

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