Debt Recovery Specialist

3 weeks ago


Pasadena, California, United States Della Infotech Full time

Job Title: Debt Recovery Specialist

Job Summary: We are seeking a skilled Debt Recovery Specialist to join our team at Della Infotech. As a Debt Recovery Specialist, you will be responsible for tracking down customers with outstanding debts and negotiating repayment plans. Your goal will be to recover the money owed in a timely manner.

Key Responsibilities:

  • Keep track of assigned accounts to identify outstanding debts
  • Plan course of action to recover outstanding payments
  • Locate and contact debtors to inquire of their payment status
  • Negotiate payoff deadlines or payment plans
  • Handle questions or complaints
  • Investigate and resolve discrepancies
  • Create trust relationships with debtors when possible to avoid future issues
  • Update account status and database regularly
  • Alert superiors of debtors unwilling or unable to pay when necessary
  • Comply with requirements when legal action is unavoidable

Requirements:

  • Proficient in MS Teams
  • Proven experience as debt collector and/or previous work experience in customer service, sales, collections or related field
  • Experience in working with targets and tight deadlines
  • Knowledge of relevant legal requirements
  • Working knowledge of MS Office and databases
  • Excellent communication and people skills
  • Apt in negotiating and persuading


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