Intake Counselor

7 days ago

Columbia, Missouri, United States Foundations for Living Full time
About the Role

We are seeking a highly skilled and compassionate Intake Counselor to join our team at Foundations for Living. As a key member of our admissions team, you will serve as the first point of contact for referral sources and potential patients, providing exceptional customer service and ensuring a smooth and efficient intake process.

Responsibilities
  • Assess and complete thorough assessments for all clients, as required by Foundations for Living.
  • Assist clients in being admitted or referred out to the service or resource that best addresses their needs.
  • Document findings, recommendations, and outcomes in a timely and accurate manner.
  • Triage, insurance precertification, computer entry, and data analysis.
  • Provide exceptional customer service and support to clients, referral sources, and internal stakeholders.
Requirements
  • Masters degree in Psychology, Counseling, or Social Work, or Associate or Bachelor's degree in Nursing with current SC RN License.
  • Prior intake, assessment, admission, and crisis intervention experience with a psychiatric mental health population, preferably in an inpatient setting.
  • Knowledge of hospital admission functions, psychological assessment, and risk assessment, psychiatric diagnoses symptomology, basic chemical dependency, age-specific growth and development, and crisis and behavior management.
  • Understanding of EMTALA guidelines, HIPAA regulations, and third-party payer knowledge preferred.
  • Ability to handle interruptions often and be able to move from one task to another; must be flexible and not easily frustrated in dealing with differences of opinion.
  • Strong verbal and written communication skills; detail-oriented and strong computer skills.
  • Ability to exercise self-control in potentially volatile situations, such as being verbally or physically confronted in a threatening or aggressive manner.
  • Ability to work and concentrate amidst distractions, such as noise, conversation, and foot traffic.
What We Offer
  • Tuition Assistance
  • Career development opportunities across our organization
  • Diverse programming to expand your experience
  • HealthStream online learning catalogue with plenty of free CEU courses
  • Competitive Compensation and Generous Paid Time Off
  • Excellent Medical, Dental, Vision, and Prescription Drug Plans
  • 401(K) with company match and discounted stock plan
  • Pet Insurance
  • SoFi Student Loan Refinancing Program
  • Employee Referral Program

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