IT Support Specialist

3 weeks ago

Tampa, Florida, United States Vaco Full time
Job Summary:

As a Technical Support Engineer at Vaco, you will be responsible for providing advanced technical support to clients and resolving complex IT issues and incidents. You will work closely with our team to ensure timely resolution of incidents within agreed-upon Service Level Agreements. Your expertise in troubleshooting hardware, software, network, and infrastructure problems will be essential in maintaining our high standards of service delivery.

Key Responsibilities:

Advanced technical support to clients/customers, resolving complex IT issues and incidents.
Ownership of escalated technical issues, prioritizing them, and ensuring timely resolution according to service level agreements and troubleshooting hardware, software, network, and infrastructure problems, both remotely and on-site if necessary.
Effective communications with clients/customers, keeping them informed about the status of their support requests and providing guidance on issue resolution.
Create and update documentation for known issues and solutions.
Maintain monitoring solutions to detect and address potential issues before they become critical.
Assist system users by troubleshooting Tier 1.5-Tier 2 issues, including: Windows Server, Active Directory, Active Sync, LAN/WAN, MS Exchange, O365 (Teams, SharePoint, Azure, Auto Pilot, Intune etc.), VMware, Azure, Mobile Device Management, Disaster Recovery, DNS, and maintenance MFA, Switches, Routers, Firewalls.

Requirements:

Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. We are committed to the full inclusion of all qualified individuals and will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us. By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your application for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

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