Customer Service Representative
4 days ago
We are seeking a highly skilled and motivated Customer Relations Agent to join our team at Armstrong Group. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences, resolving issues, and promoting our services to customers.
Responsibilities- Provide top-notch customer service via phone, email, and web chat, ensuring a positive experience for every customer interaction.
- Resolve customer complaints and issues in a timely and professional manner, escalating complex issues to supervisors as needed.
- Meet or exceed established departmental goals and key performance indicators (KPIs) for retention, including Primary Service Units (PSUs) saved, Revenue Retained, and Average Handle Time (AHT).
- Work collaboratively with the sales team to promote Armstrong's services and products to customers, resulting in increased sales and revenue growth.
- Enter accurate order information into our ICOMS billing system, ensuring timely and efficient processing of customer transactions.
- Protect customer privacy and confidentiality at all times, adhering to company policies and procedures.
- 1-2 years of sales or customer service experience, preferably in a call center environment.
- Strong communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and supervisors.
- PC and data entry proficiency, with experience using CRM software and other customer service tools.
- Ability to work in a fast-paced environment, handling multiple customer interactions simultaneously and prioritizing tasks effectively.
- Positive attitude, with a strong commitment to customer satisfaction and service excellence.
Armstrong Group is a family-owned and operated collection of diverse companies, employing over 2,400 individuals nationwide. We are committed to providing exceptional customer experiences and promoting our services to customers, while fostering a positive and inclusive work environment.
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