Healthcare Support Specialist

3 days ago


Albany, New York, United States MAXIMUS Full time
About the Role

This Senior Customer Service Representative position is an onsite opportunity located in Albany, NY. As a member of our team, you will work in the State Department of Health office, providing support to the Complaints Unit.

Responsibilities:
  • Provide telephonic assistance to clients, resolving complaints and inquiries in a timely and professional manner.
  • Investigate complex customer service inquiries and problems, exercising judgment in issue resolution and recommending solutions.
  • Utilize computerized systems for tracking, information gathering, and troubleshooting.
What You Will Receive
  • A competitive salary of $19.00 per hour.
  • A comprehensive benefits package, including health insurance, life insurance, and paid time off.
  • Opportunities for professional development and growth within the company.


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