Mental Health Crisis Intervention Team Lead

7 days ago


Orlando, Florida, United States Crisis Text Line Full time

Crisis Text Line, a leading provider of mental health support services, is seeking an experienced Mental Health Crisis Intervention Team Lead to join our team. This role is ideal for individuals who are passionate about delivering high-quality support to those in crisis.

About the Role:

As a Mental Health Crisis Intervention Team Lead, you will be responsible for providing real-time guidance and support to our remote volunteer Crisis Counselors. You will work closely with our team to ensure that all conversations meet our high standards of quality and safety.

This is a critical position within our organization, and we are looking for someone who is highly motivated, self-disciplined, and able to work effectively in a fast-paced environment. The successful candidate will have a strong background in crisis intervention, excellent communication skills, and the ability to think critically in high-pressure situations.

Key Responsibilities:
  • Provide real-time guidance and support to volunteer Crisis Counselors
  • Maintain accurate records of conversations and provide feedback to volunteers
  • Collaborate with other teams to develop and implement training programs
  • Participate in ongoing education and professional development opportunities to stay up-to-date on best practices in crisis intervention

We offer a competitive salary of $25.31 per hour, as well as a comprehensive benefits package that includes paid time off, medical, dental, and vision insurance, and 403B retirement plan contributions. If you are passionate about making a difference in the lives of others and have the skills and experience required for this role, please submit your application.

What We Offer:
  • A competitive salary of $25.31 per hour
  • A comprehensive benefits package including paid time off, medical, dental, and vision insurance, and 403B retirement plan contributions
  • Ongoing education and professional development opportunities
  • A collaborative and dynamic work environment


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