Program Manager

3 weeks ago


Ozone Park, New York, United States Lantern Community Services Inc Full time
Job Summary

We are seeking a highly skilled and experienced Program Manager to oversee and coordinate all activities at our shelter site in Far Rockaway, Queens. The ideal candidate will have a strong background in social services and experience working with individuals who have been impacted by mental health illness, substance abuse, disability, HIV/AIDS, and/or other health issues.

The Program Manager will be responsible for providing weekly supervision to an assigned team of Case Managers, Housing Specialists, and Peer Engagement Specialists. They will also ensure the provision of social services to shelter residents to assist them in moving rapidly towards housing goals.

The successful candidate will have a Bachelor's degree and at least 4 years of experience working in a residential facility. They will also have experience with electronic case management systems and the ability to utilize and review data to inform best practices in service provision.

We offer a competitive salary range of $30.21 - $32.96 per hour and a comprehensive benefits package. If you are a motivated and experienced professional looking for a new challenge, please submit your application.

Key Responsibilities:

  • Provide weekly supervision to an assigned team of Case Managers, Housing Specialists, and Peer Engagement Specialists.
  • Ensure the provision of social services to shelter residents to assist them in moving rapidly towards housing goals.
  • Coordinate shelter support/inputs to operational assessments and risk analysis related to possible shelter interventions.
  • Conduct case reviews in supervision meetings to ensure the coordination of client care.
  • Ensure that required documentation is completed and filed as per DHS and OTDA standards.
  • Carry a small caseload of clients who need counseling and/or more trauma-informed support.
  • Ensure client's goals are being attained and the group is working collaboratively as an interdisciplinary team.

Requirements:

  • Bachelor's degree required.
  • 4 years' experience working in a residential facility such as emergency shelter, transition housing or supportive housing required.
  • 1 year of experience as a supervisor required.
  • Experience with electronic case management systems, and demonstrated ability to utilize and review data to inform best practices in service provision.
  • Ability to work well under pressure, including crisis situations, and be flexible with work schedule when necessary.
  • Strong writing, communication, and organizational skills.
  • Bilingual (English/Spanish) preferred.

Work Environment:

This job operates in a shelter site in Far Rockaway, Queens and works with a population who may suffer from mental illness, substance abuse, disability, HIV/AIDS and/or other health issues.

Physical Demands:

While performing the duties of this job, the employee is regularly required to stand, walk, sit, stoop, climb stairs and/or kneel. Occasionally the employee will have to lift and/or move up to 10 pounds.



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