Digital Banking Operations Director
3 days ago
The Digital Banking Operations Director at Tidemark Federal Credit Union is a key leadership position responsible for overseeing the daily functions and systems within the Member Service Center Team.
This individual will assist in leading the strategic direction of the MSC Team, ensuring the smooth and efficient functioning of the team, including timely and proper member communications through all delivery channels. The role involves processing membership, deposit, and loan applications for new and existing members, as well as fulfilling specific consumer loan requests.
Responsibilities- Ensure that all MSC employees provide excellent member service in accordance with TFCU's Core Values and Service Initiatives.
- Provide daily oversight of all member touchpoints to include phone calls, electronic communication channels, online account opening, and loan applications to ensure that service levels and key performance indicators are met.
- Hire, train, and develop MSC Staff, including conducting performance evaluations and providing coaching and professional development.
- Help develop and execute a plan to effectively reach and/or increase department level goals.
- Manage and direct the daily activities of staff and performance improvement.
Salary: $85,000 - $110,000 per year (estimated)
Requirements- Bachelor's degree or equivalent certifications in a relevant field.
- Five years to eight years of similar or related experience, preferably in a credit union or financial institution.
- Minimum 1-3 years of management experience.
- Strong knowledge of core processing systems, such as Episys, MeridianLink, or Jack Henry Symitar.
- Excellent verbal and written communication skills.
- Ability to inspire, train, and support people.
- Ability to plan well and prioritize work.
- Working knowledge of Microsoft Office software.
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