Restaurant Operations Manager
4 weeks ago
Job Summary:
The Assistant Manager is a key member of the Restaurant Management team, responsible for assisting in the daily operations of the location. This role involves providing direct supervision and ensuring all crew members work efficiently and effectively during their shifts.
Key Responsibilities:
- Responsible for adhering to restaurant performance standards, including ensuring all crew members are actively working at their assigned stations/duties while on the clock, regulating workflow, and reassigning crew as needed.
- Responsible for resolving guest concerns, either in person or via phone, and using good judgment when determining if customer credit is necessary.
- Ensures guest needs are met throughout the shift by activities such as ensuring enough dough is prepared, quoted delivery times are accurate, and drivers are verifying orders at dispatch.
- Ensures food safety and sanitation standards are maintained by activities such as verifying gloves are worn when employees are touching ready-to-eat food and cut gloves are worn during prep.
- Responsible for performing various tasks during the shift, including driver, P1, and server cash out and tip distribution, cash counts of safe and drawers at scheduled times, and prepares deposits.
- Responsible for the safety and security of crew, guests, products, and cash while manager on duty, including ensuring doors are locked when they should be, alarms are set when leaving for the evening, and money is secure.
Requirements:
- Requires High School diploma or GED equivalent.
- Assistant Managers must pass the Mazzio's Comp 1 Test, successfully run a shift as the person in charge, and pass the Mazzio's Comp 2 Test before being promoted to the Assistant Manager role.
- Position requires a valid driver's license with valid personal vehicle insurance and a driving record that meets the standards set forth by Mazzio's insurance carrier.
Working Conditions:
- Assistant Managers are mostly subject to inside environmental conditions, which are protected from the weather, but not necessarily temperature changes.
- Position provides occasional exposure to extreme heat with temperatures sufficiently high to cause marked bodily discomfort.
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