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Customer Service Representative

4 weeks ago

Irvington, Kentucky, United States Citizens Financial Group, Inc. Full time
Job Summary

As a Citizens Teller, you will play a vital role in delivering exceptional customer service and financial solutions to our clients. This is an exciting opportunity to join a dynamic team and make a real difference in the lives of our customers.

Key Responsibilities

• Greet customers in our lobbies and provide personalized advice and solutions to meet their financial needs
• Demonstrate how to use our mobile app, ATMs, and other digital technologies to complete simple transactions
• Create amazing experiences for our customers by identifying opportunities to help them achieve their financial goals
• Collaborate with our Bankers to provide comprehensive financial solutions
• Meet quarterly referral goals and follow all financial policies and procedures

What We Offer

• Meaningful work and relationships: Help customers with important financial decisions and build strong relationships with your colleagues and leadership
• Commitment to community: Give back with 4 hours of paid time off annually for volunteering and have your donations to eligible 501(c)(3) organizations matched
• Career opportunities, rewards, and upskilling: See your hard work rewarded with promotions and opportunities to grow your career through training, coaching, and development resources
• Exceptional benefits: Receive comprehensive health care coverage, a 401K with corporate match, tuition assistance, mental health and wellbeing programs, and more

Requirements

• High School degree or GED
• Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers
• Bilingual in Creole
• Strong listening and communication skills
• Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship
• Ability to problem solve and provide solutions to customer issues
• Customer-centric to deliver exceptional service
• Comfortable with using digital technology to support the delivery of business goals
• Ability to work branch hours, which can include weekends and evenings
• Completion of a video interview assessment as part of the application

Preferred Skills/Experience

• 6 months of experience processing transactions (cash and/or digital payments)
• Motivates others, like teammates, business partners, and specialists, through collaboration
• Process-oriented, energetic, detail-oriented, and ability to multitask effectively

Hours & Work Schedule

• Hours per Week: 30
• Work Schedule: Varies with branch needs and may include weekends and evenings

Pay Transparency

The salary range for this position is $19.55- $25.00 per hour. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental, and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs, and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits .