Patient Care Coordinator
6 days ago
We are seeking an experienced Patient Care Coordinator to join our team at Angel Caregivers in Harwood Heights, IL.
Job Summary:
The Patient Care Coordinator is responsible for managing patient relationships from initial intake to ongoing care, ensuring quality home care services and maintaining accurate records.
Responsibilities:
- Welcome patients, families, applicants, and caregivers to our organization.
- Schedule consultations and intake procedures with clients.
- Organize and maintain documentation packets for onboarding processes and data workflows.
- Coordinate with the care team to ensure accurate care plans and staffing assignments.
- Enter patient information accurately into our database system.
- Follow up with pending applicants daily to ensure timely conversion of caregivers to assigned staff.
- Collaborate with the team to understand data requirements and ensure data completeness and accuracy.
- Assist in managing and timely input of documents on client onboarding.
- Work collaboratively with the team to ensure compliance with any documentation and/or regulatory requirements.
- Address client or caregiver complaints or concerns with empathy and professionalism.
- Participate in job fairs to recruit caregivers.
- Perform clerical tasks, such as data filing, copying, or faxing, as needed.
- Develop, participate in, and collaborate on care planning to ensure high-quality service delivery to patients.
Requirements:
- High School Diploma or equivalent required; Associate Degree preferred.
- Valid Driver's License.
Qualifications:
- Minimum 2 years of experience in a customer service role, preferably in healthcare, home care, or related industries.
Competencies:
- Excellent verbal and written communication skills.
- Ability to build rapport with patients and their families.
- Strong ability to manage sensitive situations with tact and professionalism.
- Ability to prioritize and multitask effectively.
- Proven experience with data imputation techniques, including missing data handling and outlier detection.
- Attention to detail and accuracy in data management.
- Familiarity with data privacy regulations, HIPAA, and maintaining patient confidentiality in a home care setting is a plus.
- Positive and professional demeanor.
- Strong organizational, attention to details, and time management skills.
- Proficiency in Microsoft Office Suite, Google Docs & Sheets, including basic formulas, functions, data validation, and collaboration features.
Estimated Salary: $45,000 - $60,000 per year, depending on experience.
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