Patient Care Coordinator

6 days ago


Park Ridge, Illinois, United States Angel Caregivers - Harwood Heights, IL Full time
About the Role

We are seeking an experienced Patient Care Coordinator to join our team at Angel Caregivers in Harwood Heights, IL.

Job Summary:

The Patient Care Coordinator is responsible for managing patient relationships from initial intake to ongoing care, ensuring quality home care services and maintaining accurate records.

Responsibilities:

  • Welcome patients, families, applicants, and caregivers to our organization.
  • Schedule consultations and intake procedures with clients.
  • Organize and maintain documentation packets for onboarding processes and data workflows.
  • Coordinate with the care team to ensure accurate care plans and staffing assignments.
  • Enter patient information accurately into our database system.
  • Follow up with pending applicants daily to ensure timely conversion of caregivers to assigned staff.
  • Collaborate with the team to understand data requirements and ensure data completeness and accuracy.
  • Assist in managing and timely input of documents on client onboarding.
  • Work collaboratively with the team to ensure compliance with any documentation and/or regulatory requirements.
  • Address client or caregiver complaints or concerns with empathy and professionalism.
  • Participate in job fairs to recruit caregivers.
  • Perform clerical tasks, such as data filing, copying, or faxing, as needed.
  • Develop, participate in, and collaborate on care planning to ensure high-quality service delivery to patients.

Requirements:

  • High School Diploma or equivalent required; Associate Degree preferred.
  • Valid Driver's License.

Qualifications:

  • Minimum 2 years of experience in a customer service role, preferably in healthcare, home care, or related industries.

Competencies:

  • Excellent verbal and written communication skills.
  • Ability to build rapport with patients and their families.
  • Strong ability to manage sensitive situations with tact and professionalism.
  • Ability to prioritize and multitask effectively.
  • Proven experience with data imputation techniques, including missing data handling and outlier detection.
  • Attention to detail and accuracy in data management.
  • Familiarity with data privacy regulations, HIPAA, and maintaining patient confidentiality in a home care setting is a plus.
  • Positive and professional demeanor.
  • Strong organizational, attention to details, and time management skills.
  • Proficiency in Microsoft Office Suite, Google Docs & Sheets, including basic formulas, functions, data validation, and collaboration features.

Estimated Salary: $45,000 - $60,000 per year, depending on experience.



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