General Manager

5 days ago


Las Vegas, Nevada, United States Clique Hospitality L.L.C. Full time
General Manager Job DescriptionOverview

The General Manager is a key leadership position responsible for overseeing the daily operations of the lounge, ensuring exceptional customer experiences, and driving business growth. Reporting to the Managing Partner, this individual will lead a high-performing team to achieve financial targets, maintain excellent service standards, and foster a positive work environment.

Key Responsibilities
  1. Operational Leadership: Direct and manage the lounge's daily operations, including customer service, revenue management, and vendor/supplier contracts.
  2. Team Management: Recruit, train, and develop a diverse team of employees, ensuring excellent performance, and maintaining a positive work environment.
  3. Financial Management: Monitor and control labor costs, manage budgets, and develop strategies to enhance lounge profits.
  4. Customer Experience: Ensure exceptional customer service, promote loyalty, and maintain a high guest satisfaction rating.
  5. Marketing and Social Media: Develop and implement marketing strategies, manage social media presence, and engage with customers through various digital channels.
  6. Regulatory Compliance: Ensure compliance with all workplace and safety laws, regulations, and company policies.
Requirements
  • Education: Bachelor's Degree in Hospitality or related field preferred.
  • Experience: Prior experience as a General Manager in a high-volume, upscale lounge.
  • Skills: Strong leadership, communication, and organizational skills, with the ability to multitask and manage multiple priorities.
  • Personal Qualities: Positive attitude, professional image, and strong human relations skills to lead a diverse team.


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