Digital Banking Specialist
6 days ago
We are seeking a highly skilled Digital Banking Specialist to join our team at Eagle Bancorp Inc. As a Digital Banking Specialist, you will be responsible for providing exceptional support to our customers through various digital channels, including online banking, mobile banking, and ATM/Debit cards.
Key Responsibilities- Provide 2nd level support to customers using our digital banking services, ensuring a seamless service experience that strengthens customer relationships.
- Assess digital banking needs and deliver solutions that meet customer expectations.
- Collaborate with internal teams to ensure effective implementation of digital banking services and promote the features and benefits of bank products and services.
- Process digital banking requests and applications, ensuring compliance with departmental procedures and minimizing losses to the bank and its customers.
- Respond to and resolve calls escalated from the internal Customer Care Center.
- Maintain department files and records, and monitor daily reports for accuracy.
- High School diploma or equivalent.
- 2 years of experience in banking, including troubleshooting of digital banking products.
- 3 years of customer service experience.
- Experience with a core banking system, FIS products preferred.
- General knowledge of banking products, including digital banking.
- General knowledge of MS Office, proficient in Word and Excel.
- Working knowledge of computers, smartphones, tablets, operating systems, software, and other technologies, with ability to troubleshoot related issues.
- Call center experience.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are not hired for this position, your resume will remain available for future openings.
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