Digital Banking Specialist

6 days ago


Silver Spring, Maryland, United States Eagle Bancorp Inc Full time
About the Role

We are seeking a highly skilled Digital Banking Specialist to join our team at Eagle Bancorp Inc. As a Digital Banking Specialist, you will be responsible for providing exceptional support to our customers through various digital channels, including online banking, mobile banking, and ATM/Debit cards.

Key Responsibilities
  • Provide 2nd level support to customers using our digital banking services, ensuring a seamless service experience that strengthens customer relationships.
  • Assess digital banking needs and deliver solutions that meet customer expectations.
  • Collaborate with internal teams to ensure effective implementation of digital banking services and promote the features and benefits of bank products and services.
  • Process digital banking requests and applications, ensuring compliance with departmental procedures and minimizing losses to the bank and its customers.
  • Respond to and resolve calls escalated from the internal Customer Care Center.
  • Maintain department files and records, and monitor daily reports for accuracy.
Requirements
  • High School diploma or equivalent.
  • 2 years of experience in banking, including troubleshooting of digital banking products.
  • 3 years of customer service experience.
  • Experience with a core banking system, FIS products preferred.
  • General knowledge of banking products, including digital banking.
  • General knowledge of MS Office, proficient in Word and Excel.
  • Working knowledge of computers, smartphones, tablets, operating systems, software, and other technologies, with ability to troubleshoot related issues.
Preferred Qualifications
  • Call center experience.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are not hired for this position, your resume will remain available for future openings.



  • Silver Spring, Maryland, United States EagleBank Full time

    About the RoleWe are seeking a highly skilled Digital Banking Specialist to join our team at EagleBank. As a Digital Banking Specialist, you will be responsible for providing exceptional support to our customers and internal stakeholders, ensuring seamless delivery of our digital banking services.Key ResponsibilitiesProvide 2nd level support to customers...


  • Silver Spring, Maryland, United States EagleBank Full time

    About the RoleWe are seeking a highly skilled Digital Banking Specialist to join our team at EagleBank. As a Digital Banking Specialist, you will be responsible for providing exceptional support to our customers through various digital channels, including online banking, mobile banking, and ATM/Debit cards.Key ResponsibilitiesProvide accurate and efficient...


  • Silver Spring, Maryland, United States Harbor Bank of MD Full time

    Lead Banking SpecialistAs a Lead Banking Specialist at Harbor Bank of MD, you will play a crucial role in supervising all teller operations and facilitating a variety of banking transactions. Your professional demeanor will be essential in representing the bank while delivering exceptional service to our clientele. Furthermore, you will manage the process of...


  • Silver Spring, Maryland, United States TD Bank Full time

    Job DescriptionJob Title: Retail Banker IIJob Summary:We are seeking a highly skilled and customer-focused Retail Banker II to join our team at TD Bank. As a Retail Banker II, you will be responsible for delivering exceptional customer experiences, providing financial expertise, and building strong relationships with our customers.Key Responsibilities:Act as...


  • Silver Spring, Maryland, United States Platinum Seniors Care Full time

    Job OpportunityWe are seeking a highly motivated and detail-oriented individual to join our team as a Digital Marketing and Design Intern at Platinum Seniors Care in Silver Spring, MD.Job SummaryThe successful candidate will assist with digital and graphic design projects, website content development and implementation, and other digital marketing, web and...


  • Silver Spring, Maryland, United States iOne Digital Full time

    Job SummaryWe are seeking a highly organized and detail-oriented HR Onboarding Coordinator to join our team at iOne Digital. As a key member of our Human Resources department, you will be responsible for managing the job requisition and onboarding process, providing exceptional customer service to new hires, and supporting the recruitment team with various...


  • Silver Spring, Maryland, United States iOne Digital Full time

    About the RoleWe are seeking a highly skilled and detail-oriented HR Onboarding Coordinator to join our team at iOne Digital. As a key member of our Human Resources department, you will play a critical role in ensuring a seamless onboarding experience for new hires.Key ResponsibilitiesManage the Onboarding Process: Coordinate the job requisition and...

  • Clinical Psychologist

    3 weeks ago


    Silver Spring, Maryland, United States ICF International Inc Full time

    About the RoleICF International Inc. is seeking a highly skilled Clinical Psychologist to join our team as a Telehealth and Digital Health Specialist. This is a unique opportunity to leverage your expertise in psychology and technology to support a Department of Defense (DoD) mental health pilot study.Key ResponsibilitiesExecute the pilot study protocol/plan...


  • Silver Spring, Maryland, United States Woodforest National Bank Full time

    About the RoleWe are seeking a highly skilled Customer Experience Specialist Bilingual to join our team at Woodforest National Bank. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences in a fast-paced call center environment.Key ResponsibilitiesManage customer relationships in an...


  • Silver Spring, Maryland, United States EagleBank Full time

    Loan Servicing SpecialistEagleBank is seeking a highly skilled Loan Servicing Specialist to join our team. As a key member of our Bank Operations department, you will play a critical role in ensuring the timely and accurate perfection of collateral for commercial and consumer loan types.ResponsibilitiesPrepare and file lien perfection documents to secure the...


  • Silver Spring, Maryland, United States EagleBank Full time

    Job Summary:EagleBank is seeking a highly skilled Wire Transfer Specialist to join our team. As a key member of our banking operations, you will be responsible for assisting customers with transactions, including domestic and international wire transfers, while ensuring the security and integrity of our banking systems.Key Responsibilities:Provide...


  • Silver Spring, Maryland, United States Advanced Dental Specialists Full time

    Advanced Dental Specialists - BayshoreWe are seeking a highly skilled Dental Hygienist to join our team at Advanced Dental Specialists - Bayshore. As a key member of our patient care team, you will be responsible for providing exceptional oral health care to our patients.Key Responsibilities:Conduct thorough dental hygiene procedures, including cleanings and...


  • Silver Spring, Maryland, United States EagleBank Full time

    About the RoleWe are a values-driven organization that prioritizes meaningful connections with our customers, employees, and shareholders. As a Wire Transfer Specialist at EagleBank, you will play a critical role in delivering exceptional service and ensuring the smooth execution of wire transfers.Key ResponsibilitiesCustomer Service: Provide accurate and...


  • Silver Spring, Maryland, United States Dentists of Silver Spring Full time

    Unlock Your Potential as an Associate DentistAt Dentists of Silver Spring, we're committed to providing exceptional patient care and fostering a culture of growth and development. As an Associate Dentist, you'll have the opportunity to work alongside our experienced team and gain valuable skills and experience.Key Benefits:Mentorship from an experienced...


  • Silver Spring, Maryland, United States eSimplicity Full time

    Exciting Opportunity for a Lead RF/RAN SpecialisteSimplicity is on the lookout for a skilled Lead RF/RAN Specialist to become a vital part of our forward-thinking team. As a contemporary digital services provider, we focus on offering state-of-the-art IT solutions for both governmental and commercial sectors. Our goal is to improve the health and welfare of...


  • Silver Spring, Maryland, United States Firstrand Bank Full time

    Position Overview:Welcome to Firstrand Bank, where we embrace innovation and adaptability. As an IT Risk Management Specialist, you will play a crucial role in safeguarding our technological assets and ensuring the integrity of our information systems.Role Purpose:The primary objective of this position is to implement and maintain a robust risk management...


  • Silver Spring, Maryland, United States Veritas Partners Full time

    Position OverviewVeritas Partners is seeking an experienced AML/BSA Systems Administrator to oversee the operational aspects of our client's compliance systems. The selected candidate will play a pivotal role in the administration, enhancement, and maintenance of the bank's Anti-Money Laundering (AML) systems.Key ResponsibilitiesLead the implementation of...


  • Silver Spring, Maryland, United States Kaiser Permanente Full time

    About the RoleKaiser Permanente is seeking a highly skilled Radiology Technologist Level III to join our team in a diagnostic imaging specialist role.Key ResponsibilitiesDiagnostic Imaging Specialist: Assist with standard and non-standard corrective repairs, routine preventive maintenance, and acceptance testing on all diagnostic imaging systems.Diagnostic...


  • Silver Spring, Maryland, United States American Nurses Association ANA Full time

    Job OverviewPosition Title: Certification Processing SpecialistDepartment: CredentialingSalary Range: $44,000 - $52,000 annually (bi-weekly payments)Union Dues: 1.44% of bi-weekly earningsPosition Summary:The Certification Processing Specialist plays a crucial role in managing the documentation submitted by certification candidates. This includes aligning...


  • Silver Spring, Maryland, United States Capgemini Engineering Full time

    Job SummaryWe are seeking a highly skilled Production Accounting Specialist/ Systems Administrator to join our team at Capgemini Engineering. As a key member of our team, you will be responsible for the development, testing, deployment, and ongoing support of applications used to capture, integrate, and allocate production volumes.Key ResponsibilitiesLead...