Principal Windows VM Systems Administrator

1 week ago

Dallas, Texas, United States Request Technology, LLC Full time
About the Role

We are seeking a highly skilled and experienced Principal Windows VM Systems Administrator to join our team at Request Technology, LLC. As a key member of our infrastructure team, you will be responsible for the end-to-end management and support of our Windows-based virtualization environment.

Key Responsibilities
  • Manage and maintain our Windows-based virtualization infrastructure, ensuring high availability and performance.
  • Partner with peer administrative teams to maintain standards, gold images, environment documentation, and configuration management.
  • Proactively monitor system capacity, utilization, and performance to avoid negative business impact.
  • Provide support for the environments you support, including troubleshooting and resolving issues.
  • Stay current on supported technologies through various training opportunities.
  • Identify opportunities to enhance processes, procedures, and policies relating to administrative functions.
  • Participate in on-call rotation and provide accurate and timely updates to work.
  • Improve the service offered to our business partners by proactively working on continuous improvement.
  • Monitor and work on issues, research, evaluate, and recommend applications.
  • Provide coaching and mentorship of team members and peers.
  • Partner with engineering teams to develop turnover documentation for steady-state support.
  • Make recommendations to enhance processes, procedures, and policies relating to administrative functions.
  • Act as an escalation point to team members when the manager is not available.
  • Operate at the highest level of support within the administration function, engaging with ETP teams or vendors for support and resolutions.
Requirements
  • Bachelor's or technical degree in a related field or equivalent experience.
  • 6+ years' experience in infrastructure administration as it relates to hardware and software components that align to technologies supported at Request Technology, LLC.
  • Excellent verbal and written communication skills.
  • Expertise to analyze and solve problems, think outside the box, and grasp technical concepts.
  • Ability to diagnose when a system or environment has a problem, issue, or fault and resolve.
  • Ability to create, read, analyze, and interpret technical diagrams and written procedures.
  • Strong team player who can work across multiple functions.
  • Familiarity with ITIL concepts.
  • Experience with on-premise implementation and management of infrastructure as code (IaC) tools such as Terraform, Ansible, and Puppet.
  • Experience with containerization technologies such as Docker and Kubernetes.
  • Experience in scripting and automation using PowerShell, Bash, or Python.
  • Experience with developer tools such as GitHub.
  • Experience using patch management solutions such as Microsoft SCCM (MECM).
  • Experience in an environment supporting 300+ production Microsoft Windows servers.
  • Experience in providing support and maintenance of Linux operating systems.
  • Experience supporting VMware and Hyper-V virtual infrastructures.
  • Experience supporting server hardware platforms such as HPE, Dell, and Cisco UCS.
  • Experience supporting cloud infrastructures such as Azure and AWS.
  • Experience supporting and tuning administration tools such as SolarWinds and MS SCOM.
  • Experience supporting and configuring F5 or NetScaler load balancers.
  • Experience with identity governance administration (IGA) tools such as Saviynt.
Preferred Certifications
  • HashiCorp Certified: Terraform Associate (003)
  • Microsoft Certified: Azure Administrator Associate
  • Microsoft Certified: Windows Server Hybrid Administrator Associate
  • Red Hat Certified Specialist in Ansible Automation
  • VMware Certified Professional - Data Center Virtualization 2024 (VCP)
  • RHCSA or Linux +
  • ITIL Foundation certified

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