STS Customer Advocate
3 days ago
The Texas Department of Family and Protective Services is seeking a highly skilled STS Customer Advocate to serve as a primary interface between the department and service providers regarding the Shared Technology Services agreement, service levels, escalation, and resolution of problems regarding service delivery for DFPS Information Technology Services (ITS).
Key Responsibilities:- Coordinate with service providers to ensure effective service delivery and manage issues related to service levels, escalation, and resolution.
- Develop and maintain relationships with internal stakeholders, including agency customers and IT staff, to ensure seamless communication and collaboration.
- Collaborate with the DIR STS program to assess and implement Application Portfolio Management (APM) and Disaster Recovery (DR) systems, as well as maintain the STS Configuration Management Database (CMDB).
- Support project management functions, including coordination, planning, and scheduling, to ensure timely and effective project delivery.
- Develop and conduct customer service performance metrics, studies, reports, and recommendations to facilitate assessment of STS performance in serving DFPS customers.
- Knowledge of the Department of Information Resources (DIR) Shared Technology Services (STS) contract and STS contract roles and responsibilities.
- Knowledge of Incident, Problem, and Change Management processes.
- Knowledge of State of Texas procurement and operations support requirements.
- Knowledge of project management life cycle, processes, tools, and methodologies.
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STS Customer Representative
3 weeks ago
Austin, Texas, United States Texas Department of Aging & Disability Services Full timeJob Description:The Texas Department of Family and Protective Services is seeking a highly skilled STS Customer Representative to serve as a primary agency interface into the Department of Information Resources (DIR) organization and service providers regarding the Shared Technology Services agreement, service levels, escalation, and resolution of problems...
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Customer Experience Advocate
3 weeks ago
Austin, Texas, United States Aceable Full timeAbout the RoleAceable is seeking a Customer Experience Advocate to join our CX Team. As a part of the Customer Experience team, you will ensure customer issues are addressed, questions are answered, and quality standards are met on each call or contact. You will strive to make each contact and call a positive experience for our customers.Key...
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Customer Experience Advocate
3 weeks ago
Austin, Texas, United States Aceable Full timeAbout This RoleAceable is seeking a highly skilled Customer Experience Advocate to join our CX Team. As a key member of the team, you will be responsible for ensuring customer issues are addressed, questions are answered, and quality standards are met for each interaction. You will strive to make each contact and call a positive experience for our customers,...
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Developer Advocate
4 weeks ago
Austin, Texas, United States liblab Full timeJob Title: Developer AdvocateLibLab is seeking a highly skilled Developer Advocate to join our team. As a key member of our engineering organization, you will be responsible for building and maintaining relationships with developers who use our SDKs and Docs.Key Responsibilities:Build and maintain relationships with developers who use our SDKs/DocsDevelop...
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Claims Advocate
3 weeks ago
Austin, Texas, United States Watkins Insurance Group Full timeAbout the RoleAs a Claims Advocate at Watkins Insurance Group, you will play a vital role in our team, responsible for assisting clients throughout the claims process. Your primary objective will be to bridge the gap between our staff, clients, and insurance companies, ensuring that claims are handled efficiently and effectively.Key Responsibilities:Review...
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Customer Service Advocate
7 days ago
Austin, Texas, United States Marijane Billington - State Farm Agent Full timeCustomer Relations RepresentativeAs a valued member of our team at Marijane Billington - State Farm Agent, you will play a crucial role in delivering exceptional client experiences that drive business growth and success. Your attention to detail, customer service skills, and passion for helping others make you an ideal fit.Key Responsibilities:Establish and...
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Customer Experience Advocate
4 weeks ago
Austin, Texas, United States NxT Level Full timeJob OverviewNxT Level is seeking a highly skilled Customer Experience Coordinator to join our team. As a key member of our customer care team, you will play a critical role in ensuring our Medicare members have access to the care they need.Key Responsibilities:Provide exceptional customer service and support to Medicare members via phone, ensuring a positive...
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Guest Advocate
4 weeks ago
Austin, Texas, United States Target Full timeAbout TargetAt Target, we're committed to helping all families discover the joy of everyday life. As a Fortune 50 company with over 400,000 team members worldwide, we're an iconic brand and one of America's leading retailers.Job SummaryWe're seeking a highly motivated and customer-focused Guest Advocate to join our team. As a Guest Advocate, you'll be...
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Claims Advocate Position
4 weeks ago
Austin, Texas, United States Watkins Insurance Group Full timeAbout the Claims Advocate RoleAs a Claims Advocate at Watkins Insurance Group, you will play a vital part in our team, responsible for assisting clients throughout the claims process. You will serve as a bridge between our staff, clients, and insurance companies, ensuring that claims are handled efficiently and effectively. Your role will involve...
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Adult Oncology Nurse Navigator
3 weeks ago
Austin, Texas, United States St. David's Medical Center Full timeDescriptionIntroductionThis navigation position is based out of St. David's Medical Center and focuses on Breast oncology patients.At St. David's Medical Center, we are committed to providing exceptional care to our patients. As an Adult Oncology Nurse Navigator, you will play a vital role in ensuring that our patients receive the highest level of care and...
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Wireless Customer Success Advocate
4 weeks ago
Austin, Texas, United States Austin Firm Full timeJob Title: Wireless Customer Success RepresentativeJob Summary:The Wireless Customer Success Representative is a key member of our team, responsible for delivering exceptional customer experiences through direct engagement, product knowledge, and relationship-building skills.Key Responsibilities:Provide personalized product and service information to...
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Patient Care Advocate
3 weeks ago
Austin, Texas, United States ARA Diagnostic Imaging Full timeJob SummaryA Patient Care Advocate is sought by ARA Diagnostic Imaging to provide exceptional patient experience and support to our clinical team.Key Responsibilities:Greets patients and visitors, determines the nature of their visit, and provides accurate information.Assists patients and visitors with the check-in process, including data entry and word...
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Claims Advocate
4 weeks ago
Austin, Texas, United States Next Insurance Full timeJob SummaryWe are seeking a highly motivated Claims Advocate to join our team at Next Insurance. As a Claims Advocate, you will be responsible for investigating and resolving commercial general liability claims in a fast-paced and dynamic environment.Your primary focus will be on handling lower complexity claims, with a focus on providing excellent customer...
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Patient Care Advocate I FLEX
3 weeks ago
Austin, Texas, United States ARA Diagnostic Imaging Full timeJob SummaryA Patient Care Advocate I FLEX is responsible for providing exceptional patient care and support in a fast-paced diagnostic imaging environment.Key ResponsibilitiesGreets patients and visitors, determines the nature of their visit, and provides accurate information.Assists patients with the check-in process, performs clerical work, and answers...
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Insurance Sales Specialist
3 weeks ago
Austin, Texas, United States American Senior Benefits Full timeOverviewAt American Senior Benefits, we're dedicated to helping individuals protect their retirement income and stay informed about available benefits. As a Senior Benefits Consultant, you'll play a vital role in our mission by conducting interviews with clients to understand their needs and creating personalized solutions using our extensive network of top...
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Patient Care Advocate I Float
4 weeks ago
Austin, Texas, United States ARA Diagnostic Imaging Full timeJob SummaryA Patient Care Advocate I Float is responsible for providing exceptional patient care and support services at ARA Diagnostic Imaging. This role requires a high level of customer service, communication, and organizational skills to ensure a positive experience for patients and staff.Key ResponsibilitiesGreets patients and visitors, determines the...
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Customer Success Manager
3 weeks ago
Austin, Texas, United States Dealhub Full timeAt DealHub, we're seeking a highly skilled Customer Success Manager to join our Austin, TX team. As a key member of our Success team, you'll be responsible for ensuring our customers get the most out of our sales engagement and revenue optimization solutions.Your primary goal will be to build strong relationships with our SMB customers, driving satisfaction,...
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Litigation Paralegal
3 weeks ago
Austin, Texas, United States Daniel Stark Law Full timeJob SummaryAt Daniel Stark Law, we're seeking a highly skilled Litigation Paralegal to join our team. As a key member of our personal injury law firm, you'll have the opportunity to work closely with our team lead and embody our core values. Your primary responsibility will be to provide exceptional customer service to our clients, fostering productive...
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Customer Success Manager
4 weeks ago
Austin, Texas, United States Kastle Systems Full timeOverview:Kastle Systems is a leader in managed security, providing innovative technologies to serve over 460M square feet of real estate globally. Our clients span the commercial and multifamily real estate, education, and construction industries. We deliver a world-class customer experience, and our mission is to be our customers' best service provider,...
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Patient Care Advocate I Float Position
3 weeks ago
Austin, Texas, United States ARA Diagnostic Imaging Full timeJob Summary: ARA Diagnostic Imaging is seeking a skilled Patient Care Advocate I to provide exceptional patient care and support in a fast-paced diagnostic imaging environment.Key Responsibilities:Greets patients and visitors, determines the nature of their visit, and provides accurate information.Assists patients and visitors with the check-in process,...