Veterinary Client Service Ambassador

6 days ago


Portland, Maine, United States Portland Veterinary Emergency and Specialty Care Full time

Portland Veterinary Emergency and Specialty Care (PVESC) is a leading provider of emergency and specialty care services in southern Maine. With a growing team of 26 doctors, we offer a wide range of services including surgery, internal medicine, oncology, dermatology, neurology, emergency & critical care, and cardiology.

We are currently seeking a full-time Client Service Representative to join our emergency department. This role will play a critical part in ensuring the best possible care for our clients and patients by providing compassionate and personalized attention in emergency and urgent situations.

Key Responsibilities:

  • Providing a calm and welcoming environment for clients and patients
  • Answering and responding to incoming communications such as phone calls and emails
  • Communicating client and patient needs to the emergency medical team
  • Receiving and processing payments
  • Routine office duties such as scanning and faxing

This position requires strong communication and organizational skills with an emphasis on attention to detail. Previous veterinary experience is preferred but not necessary. We are looking for a collaborative and solution-based individual who is committed to delivering exceptional customer service.

Compensation Package:

Our compensation package includes a competitive salary of $45,000 - $55,000 per year, depending on experience, as well as an extensive benefits plan offering medical, dental, and vision insurance, long-term disability, life insurance, holiday pay, uniform allowance, personal pet discount, EAP program, 401(k) with employer match, paid time off, paid volunteer hours, and paid continuing education opportunities.

Becoming Part of Our Team:

We are a team-driven workplace where members are encouraged to contribute their thoughts, ideas, and energy to our collective success. We utilize a collaborative and solution-based approach to leadership and decision-making that allows our team members to be involved in creating their best and happiest work life. If you want to be part of a high-performing team that is empowered to help each other reach their goals, then we want to talk with you.



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