Retail Store Manager Assistant
1 week ago
Job Title: Assistant Manager, Leeds, AL
Job Summary:
As an Assistant Manager, you will play a key role in the management and daily operation of the store, including sales, customer service, operations, and administration. You will assist the Store Manager in ensuring the store meets its sales goals and provides an elevated level of customer service. You will also be responsible for training and developing sales associates and ensuring the store is visually appealing and well-maintained.
Main Job Objective:
Assist Store Manager in management and daily operation of the store, including sales, customer service, operations, and administration.
Essential Job Responsibilities:
- Sales Generation:
- Meet personal and store sales goals
- Assist in the tracking, monitoring, and communication of business results
- Ensure an elevated level of sales and service is practiced by all associates; lead by example
- Continue to develop personal sales techniques and assist in the development of associates' sales techniques to maximize sales
- Ensure all sales-related policies and procedures are maintained
- Demonstrate an in-depth knowledge of the merchandise and develop product knowledge among selling staff
- Maintain a keen interest in the fashion industry and market trends
- Customer Service:
- Ensure all associates provide the highest level of customer service
- Build and maintain repeat clientele by utilizing personal client books and assisting staff with utilizing their client books
- Resolve all client problems and complaints quickly and effectively
- Assist sales associates with various customer service issues (i.e., dissatisfied customers, returns, defective merchandise)
- Operations:
- Collaborate with the store manager in areas of risk management, physical security, store cash controls, and inventory management
- Support and assist in staff training in all areas of appropriate register usage and maintenance
- Understand and properly execute all management register functions
- Participate in inventories
- Understand and execute cash control procedures, including bank deposits, safe funds, and petty cash
- For Offsite drivers: Responsible for driving product to and from the Offsite location on an as-needed basis
- Merchandising/Visual:
- Assist in the implementation and maintenance of all merchandising/visual directives
- Ensure the selling floor is neat, clean, organized, and reflects the correct visual image at all times
- Ensure deliveries are properly processed in a timely manner
- Identify and communicate product concerns in a timely manner
- Communicate inventory needs to support business goals
- Human Resources:
- Assist in the recruitment, training, and development of staff
- Assist in ensuring the integrity of payroll and the payroll process
- Continually evaluate the performance of each associate and provide constant feedback to ensure results
- Resolve all human resources issues in a timely and effective manner, partnering with HR when necessary
- Support and provide follow-up for all training programs, seminars, etc.
- Ensure image and grooming standards are professional, reflective of the brand image, and adhered to at all times
Direct Reports:
Sales Supervisor(s)
Stock Supervisor(s)
Work Experience:
Minimum 3 years retail experience with 1-2 years specialty management.
Equal Employment Opportunity:
At Michael Kors, we are committed to creating a diverse and inclusive workplace. We believe success comes from our differences and are proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally recognized protected basis prohibited by applicable law.
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