Senior Territory Manager

1 week ago

FuquayVarina, North Carolina, United States Aramark Uniform Services Full time
Job Summary

We are seeking a highly skilled and experienced Sr. Territory Manager to join our team at Aramark Uniform Services. As a key member of our sales team, you will be responsible for managing a service territory, supervising a team of sales representatives, and driving business growth through effective customer service and sales strategies.

Key Responsibilities
  • Manage a service territory, including direct supervision of a minimum of five (5) routes
  • Responsible for territory and market center service results, including customer retention, growth of the business, loss and ruin, piece budget, employee retention, accounts receivable (AR) collection, customer renewals, Aramark direct sales, customer satisfaction, route sales and credits
  • 60% of the time managing and executing processes for assigned territory & route performance, 40% of the time managing, coaching, and developing territory managers and overall service performance
  • Effectively evaluate, coach, and develop service personnel, including assigned territory route personnel and territory managers
  • Set clear expectations for customer service and lead by example
  • Manage day-to-day activities of customer service programs for the service department
  • Ensure compliance with customer visitation programs, including personal visits and territory manager visits each quarter to evaluate execution of S.T.O.P. and review growth and service opportunities for assigned routes
  • Ensure service requests are responded to and resolved in a timely manner
  • Coordinate collections for accounts receivable with assigned routes and territory managers
  • Ensure compliance with route performance meetings (RPMs), including personal RPMs with assigned routes and territory managers, and RPMs with routes once per week to review trend performance, coach, and identify opportunities for improvement
  • Proactively follow up on accounts in jeopardy and resolve service concerns expeditiously
  • Negotiate and secure renewal agreements with existing customers that protect pricing and profitability
  • Recruit, select, and hire route sales employees
  • Analyze reports and initiate proper corrective actions for unacceptable trends
  • Collaborate and coordinate Together-in-Growth (TIG) opportunities and TIG days between sales manager, account executives, territory managers, and route sales representatives
  • Coordinate and direct assistance in new account installations as directed by general manager
  • Complete one-on-one meetings with each territory manager once per week to review trend performance, coach, and identify opportunities for improvement
  • Deliver and participate in training to ensure customer retention and service goals are met
  • Conduct performance evaluations for territory managers, providing specific and detailed feedback on their management and leadership skills and the attainment of their respective goals and objectives
  • Ensure territory managers protect and manage merchandise control processes
  • Promote and sustain a safety culture
  • Investigate and report on all accidents or incidents within 24 hours of notification
  • Maintain high moral character and business ethics that coincide with Aramark Corporate Standards for business conduct
  • Directly resolve or elicit expertise of company staff personnel in resolution of all matters pertaining to the profitable, safe, and efficient operation of the market center
  • Maintain compliance with all federal, state, and local laws and regulations that affect the market center
Requirements
  • Bachelor's degree in a related field or equivalent experience
  • Production management and customer service experience
  • Profit and loss responsibility
  • Significant customer interface and service responsibilities
  • Production planning, maintenance, or warehouse operations preferred
  • Driver's license
  • Automobile insurance on personal vehicle
Work Environment

The majority of the time will be spent driving a personal vehicle to call on customers and supervise employees in the assigned service territory. The job will also require exposure to weather conditions, walking, climbing stairs, pushing/pulling carts, and exposure to weather conditions. The ability to frequently lift and maneuver up to 50 pounds and occasionally up to 100 pounds, as well as load/unload product from a truck without assistance, is required.

Equal Opportunity Employer

Aramark Uniform Services is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.

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