Renewable Energy Support Specialist

2 days ago


Seattle, Washington, United States LevelTen Energy Full time
About the Role

We are seeking an experienced and motivated Renewable Energy Support Specialist to join our team at LevelTen Energy. As a key member of our support organization, you will play a vital role in delivering exceptional customer service and supporting the growth of our platform.

Job Description
  • Provide timely and effective technical support to customers via our external service desk and ticketing system.
  • Triage, troubleshoot, and resolve complex technical issues reported by customers, collaborating with internal teams as needed.
  • Work closely with the Engineering and Product teams to address technical problems, streamline processes, and improve overall platform functionality.
  • Ensure new users are credentialed and registered in the LevelTen platform efficiently, providing them with a seamless onboarding experience.
  • Maintain a comprehensive knowledge base to assist customers and internal teams, creating user guides and FAQs to enhance self-service capabilities.
Qualifications
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Minimum 2 years of experience in a similar technical support role, preferably in the renewable energy sector.
  • Strong problem-solving skills, ability to think critically under pressure, and excellent communication skills to explain technical concepts to non-technical users.
  • Detail-oriented with a focus on providing exceptional customer service and ability to work independently in a fast-paced environment.
About LevelTen Energy

LevelTen Energy is the leading provider of transaction infrastructure for the renewable energy economy. Our platform delivers buyers, sellers, advisors, and financiers the automation software, data management, and standardized contracts needed to facilitate faster, safer renewable energy transactions.

We believe in empowering our employees to make a difference and promote clean energy solutions to combat climate change. We offer a competitive salary of $65,000-$80,000 per year, a hybrid in-office/work-from-home schedule, and a comprehensive benefits package, including monthly communication and private insurance allowances, quarterly wellness allowance, and restaurant card.

This full-time position is based in Madrid, Spain, and we welcome candidates from all backgrounds to apply. We are an equal opportunity employer committed to diversity and inclusion.



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