Refugee Services Coordinator

4 weeks ago

Houston, Texas, United States Interfaith Ministries for Greater Houston Full time
About the Organization

Interfaith Ministries for Greater Houston is a leading connector of people, faith communities, and resources in the nation's most diverse city. Our mission is to sustain healthy and respectful lives for vulnerable populations and promote interfaith relations and volunteerism.

Our Services

We provide four areas of service to the greater Houston community, including Meals on Wheels, Refugee Services, Interfaith Relations and Community Partnerships, and Volunteerism and Civic Service. Each of these programs serves different communities but shares our core values of building a more respectful, connected, and caring society.

About the Role

The Social Adjustment Services (SAS) Coordinator will be a specialized member within Refugee Services, focusing on health and public benefits assistance for refugees. This role will promote self-sufficiency and goal attainment for clients through connections to ongoing programming and mainstream supports, in compliance with Refugee Services programs and contract guidelines.

Main Responsibilities
  1. Provide direct service and health care coordination to newly arrived refugees in various settings.
  2. Assist with outreach strategies to enroll clients into the SAS program.
  3. Work closely with SAS staff to achieve expected outcomes and ensure high-quality services.
  4. Ensure compliance of the SAS program with contract guidelines.
  5. Develop and maintain processes for quality control to ensure client case files are up to date and program compliance.
  6. Conduct intake and assessments to determine client eligibility for the program(s).
  7. Develop care plans with program participants, empowering them to reach client-centered goals and meet program guidelines.
  8. Encourage early self-sufficiency and independence of all program participants.
  9. Promote SAS and Refugee Services Programs, provide advocacy regarding refugee health issues, and cultivate relationships for potential referrals with community partners, refugee community members, and other eligible individuals.
  10. Document all contacts and services in client case files and complete assessments and outcome tracking within computer and online databases.
  11. Assist in emergencies as they arise.
  12. Transport clients to and from appointments as necessary.
  13. Complete SNAP, Medicaid, recertifications application for eligible clients.
  14. Organize and conduct Gold Card applications for eligible clients.
  15. Coordinate services with various community public health partners at the state, county, and local levels, as well as across programs.
  16. Serve as an advocate to increase awareness of refugee health issues within Refugees and the community.
  17. Maintain awareness of evidence-based best practices within the field of refugee health and provide staff with relevant information as it is learned.
  18. Work closely with the SAS Program Manager to ensure compliance for SAS is met.
Qualifications, Skills & Experience

Bachelor's degree is required, Master's preferred. Two Years Experience working in case management or with refugee/immigrant populations is preferred. Excellent written and verbal communication skills. Must enjoy working in a diverse office environment with clients of all backgrounds. Energetic, self-motivated team player. Intermediate to advanced Microsoft Office computer skills (Outlook, Word, Excel, and PowerPoint). High degree of independent judgment, flexibility, and problem-solving skills. Must be able to work a flexible schedule including some late nights and weekends. Must be willing and able to drive a 12-passenger van. Must have an automobile, valid driver's license, and automobile liability insurance. Fluency in one of the refugee languages (Arabic, Spanish, Nepali, Kiswahili, and Burmese) preferred.

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