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Customer Service Representative

1 month ago

Elyria, United States CSL Plasma Full time
Job Title: Customer Service

At CSL Plasma, we are committed to providing exceptional customer service to our donors and patients. As a Customer Service Representative, you will play a critical role in ensuring that our donors have a positive and safe experience at our centers.

Key Responsibilities:
  • Prepare the autopheresis machine for the pheresis process and monitor the donor and the process, responding to specific alarms or signals that may occur.
  • Disconnect the donor when the process is complete and maintain alertness and awareness to any reaction the donor may have during or after the process.
  • Use a Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances, and donor adverse events.
  • Link equipment and soft goods used in the pheresis process to the appropriate donor and alert the Group Leader or Supervisor of donor flow issues.
  • Ensure the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
Requirements:
  • High school diploma or equivalent required.
  • Minimum of three (3) months' work experience, preferably in a medical or health provider environment or equivalent combination of education and experience.
  • Ability to understand, remember, and apply oral and/or written instructions.
  • Ability to understand and follow basic instructions and guidelines.
  • Must be able to see and speak with customers and observe equipment operation.
Working Conditions:
  • Fast-paced environment with frequent interruptions.
  • Frequently exposed to hazardous chemicals, extreme temperatures, and to blood-borne pathogens.
  • Required to wear Personal Protective Equipment while performing specific tasks or in certain areas.
  • Required to work overtime and extended hours to support center operational needs.

CSL Plasma is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees. If you are interested in exploring a career with CSL Plasma, please apply. Someone will follow up depending on the current needs, but please be aware that correspondence may not be immediate.

CSL Plasma offers a range of benefits to its employees, including options for health care benefits, company-provided basic life insurance, and the option to participate in CSL's 401(k) Savings Program. We also offer paid time off (PTO) for use in connection with vacations, illness, and other personal business, as well as paid observed holidays as designated by the Company.