Customer Service Representative
4 weeks ago
Job Summary:
Nevada State Bank, a division of Zions Bancorporation, N.A., is seeking a highly skilled Customer Service Representative to join our team at the Rainbow Branch in Las Vegas, NV. As a key member of our service staff, you will be responsible for providing exceptional customer service, processing transactions, and identifying opportunities to cross-sell bank products.
Key Responsibilities:
- Accurately process debit and credit transactions in compliance with established policies and procedures.
- Identify and address clients' needs by providing a variety of services, including opening new accounts, issuing counter checks, and performing account maintenance.
- Resolve clients' problems through direct personal action or referral to alternative branch or bank resources.
- Identify and maximize cross-sell bank opportunities through exploring clients' needs.
Requirements:
- Some cashiering, customer service, balancing, or other related experience.
- Basic knowledge of math, cashiering, balancing, debits, credits, bank products, and/or banking.
- Solid balancing and customer service skills.
- Ability to cross-sell bank products based on clients' needs.
- High School diploma or equivalent.
Benefits:
- Medical, Dental, and Vision Insurance - START DAY ONE.
- Life and Disability Insurance, Paid Parental Leave, and Adoption Assistance.
- Health Savings (HSA), Flexible Spending (FSA), and dependent care accounts.
- Paid Training, Paid Time Off (PTO), and 13 Paid Holidays, including Nevada Day and Family Day.
- 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience.
- Mental health benefits, including coaching and therapy sessions.
- Tuition Reimbursement for qualifying employees.
- Employee Ambassador preferred banking products.
Equal Opportunity Employer:
Nevada State Bank is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing a workplace that is free from discrimination and harassment.
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