Guest Experience Coordinator
7 days ago
We are seeking a talented Healthcare Liaison to join our team at Lexington Medical Center. As a key member of our staff, you will serve as a liaison between patients and families, facilitating positive outcomes and solutions to their needs.
About Us:Lexington Medical Center is a leading healthcare provider in the region, dedicated to delivering quality services that meet the needs of our communities. With a strong commitment to excellence, we strive to provide a safe and compassionate environment for our patients and their families.
Responsibilities:- Serves as a liaison between patients and families, facilitating positive outcomes and solutions to their needs
- Responds to patient, family, staff, and community inquiries, determining and providing for the needs of patients
- Provides information and serves as a resource for Advance Directives and patient rights/responsibilities
- Assists patients to various departments, giving directions and escorting them as needed
- Interviews patients to obtain demographic information for input into LMC's Electronic Health Record (EHR)
- Minimum Education: High School Diploma or Equivalent
- Minimum Years of Experience: 2 Years of working experience in complaint management
- Required Certifications/Licensure: Depending on department needs, may be required to obtain necessary Basic Life Support (BLS) and Crisis Prevention Intervention (CPI) within 90 days of hire
$62,000 per year, based on industry standards and location
Benefits:- Day ONE medical, dental, and life insurance benefits
- Health care and dependent care flexible spending accounts (FSAs)
- Employees are eligible for enrollment into the 403(b) match plan day one
- LHI matches dollar for dollar up to 6%
- Employer paid life insurance - equal to 1x salary
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