Guest Experience Coordinator

7 days ago


West Columbia, South Carolina, United States Lexington Medical Center Full time
Join Our Team:

We are seeking a talented Healthcare Liaison to join our team at Lexington Medical Center. As a key member of our staff, you will serve as a liaison between patients and families, facilitating positive outcomes and solutions to their needs.

About Us:

Lexington Medical Center is a leading healthcare provider in the region, dedicated to delivering quality services that meet the needs of our communities. With a strong commitment to excellence, we strive to provide a safe and compassionate environment for our patients and their families.

Responsibilities:
  • Serves as a liaison between patients and families, facilitating positive outcomes and solutions to their needs
  • Responds to patient, family, staff, and community inquiries, determining and providing for the needs of patients
  • Provides information and serves as a resource for Advance Directives and patient rights/responsibilities
  • Assists patients to various departments, giving directions and escorting them as needed
  • Interviews patients to obtain demographic information for input into LMC's Electronic Health Record (EHR)
Requirements:
  • Minimum Education: High School Diploma or Equivalent
  • Minimum Years of Experience: 2 Years of working experience in complaint management
  • Required Certifications/Licensure: Depending on department needs, may be required to obtain necessary Basic Life Support (BLS) and Crisis Prevention Intervention (CPI) within 90 days of hire
Estimated Salary:

$62,000 per year, based on industry standards and location

Benefits:
  • Day ONE medical, dental, and life insurance benefits
  • Health care and dependent care flexible spending accounts (FSAs)
  • Employees are eligible for enrollment into the 403(b) match plan day one
  • LHI matches dollar for dollar up to 6%
  • Employer paid life insurance - equal to 1x salary


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