Support Specialist

4 weeks ago


Zephyrhills, Florida, United States Kyndryl Full time

About the Role

Kyndryl is seeking a talented Support Engineer to join our growing Customer Success team, supporting Skytap Cloud Services. As a Support Engineer, you will be responsible for providing front-line customer support and helping to triage difficult customer issues.

Key Responsibilities

  • Provide exceptional customer support via email, screen sharing, and phone calls
  • Assist customers with building multi-tier and other complex environments in Skytap
  • Work closely with the sales team to ensure customer success and satisfaction
  • Engage as a subject matter expert within the support organization as well as with customers and partners

Requirements

  • Extensive exposure to Windows Desktop / Server and/or Linux Operating systems
  • Mac OS X desktop and application experience
  • Experience using VMware or other virtualization technologies
  • Experience with IBM Power Systems a plus
  • Baseline understanding of application-level networking (Layer 4 and above)

What We Offer

Kyndryl offers a comprehensive benefits package, including medical and dental coverage, disability, retirement benefits, paid leave, and paid time off. This position will also be eligible for Kyndryl's discretionary annual bonus program, based on performance and subject to the terms of Kyndryl's applicable plans.

About Kyndryl

Kyndryl is a leading provider of IT infrastructure services, with a focus on designing, building, managing, and modernizing mission-critical technology systems. We are committed to creating a workplace where all employees can find and provide support and advice, and where everyone can bring their whole self to work.


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