Account Associate

3 days ago


Brentwood, Tennessee, United States State Farm Insurance Full time

About the Role:
As an Account Associate at State Farm Insurance, you will be responsible for providing exceptional customer service and support to our clients. Your primary duties will include assisting customers with their insurance needs, processing policy changes, and handling incoming calls and emails related to policy inquiries and claims.

Key Responsibilities:
* Provide accurate and timely information to customers regarding their insurance policies
* Process policy changes and updates in our system
* Handle incoming calls and emails from customers regarding policy inquiries and claims
* Collaborate with team members to resolve customer issues and ensure customer satisfaction
* Maintain customer records and update information as needed
* Provide exceptional customer service by addressing customer concerns and resolving problems in a professional and efficient manner

Requirements:
* Strong communication and interpersonal skills
* Ability to work in a fast-paced environment and prioritize tasks effectively
* Proficiency in using insurance software and systems
* Excellent problem-solving and analytical skills
* Strong customer service skills and ability to work with diverse customer needs

What We Offer:
* Competitive salary and benefits package
* Opportunities for professional growth and development
* Collaborative and supportive work environment
* State-of-the-art technology and equipment

About Us:
State Farm Insurance is a leading provider of insurance and financial services. We are committed to providing our customers with exceptional service and support. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply for this role.



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