Restaurant Operations Manager

4 weeks ago


Lockport, Illinois, United States Sonic Drive In Full time

Restaurant Operations Manager Job Description

As a Restaurant Operations Manager at SONIC, you will be responsible for leading a team of employees to deliver exceptional customer service and ensure the smooth operation of our drive-in restaurants.

Key Responsibilities:

  • Team Leadership: Manage, train, and coach crew members, carhops, and skating carhops to ensure they have the skills and knowledge needed to excel in their roles.
  • Operational Excellence: Direct and assign employees as needed to ensure all aspects of food service meet operational standards, including food quality, safety, and efficiency.
  • Employee Development: Adhere to and monitor employee compliance with the drive-in employee handbook, policies, and practices, and provide ongoing training and support to ensure employees are equipped to succeed.
  • Inventory Management: Monitor and maintain restaurant inventory levels, and place orders for food, paper, and other supplies within cost control procedures.
  • Customer Service: Reinforce a customer service mentality and ensure all employees are focused on serving the customer at all times, and immediately and respectfully resolve guest requests.

Requirements:

  • Education: High school diploma or equivalent required; advanced studies in business, restaurant management, or related fields preferred.
  • Experience: Minimum of two years of restaurant management experience (QSR preferred), with experience running shifts without supervision.
  • Skills: Leadership and supervisory practices and skills, effective verbal and written communication skills, basic accounting and computer skills, and ability to follow directions and work with autonomy once given directions.

About SONIC:

SONIC is a fast-food restaurant chain that prides itself on delivering exceptional customer service and quality food. As a Restaurant Operations Manager, you will be part of a dynamic team that is dedicated to making every guest feel welcome and valued.



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