Audiology Practice Coordinator

1 month ago

Vancouver, Washington, United States Harbor Audiology Full time
Job Description

We are seeking a highly motivated and patient-oriented professional to join our team at Harbor Audiology. As a Front Office Professional, you will play a vital role in coordinating and maximizing revenue opportunities by creating and maintaining an effective schedule for the practice.

Key Responsibilities:

  • Creates and manages an effective patient schedule.
  • Converts inbound / outbound calls into appointments.
  • Supports the practice's wellness mission by asking all current patients for referrals annually.
  • Executes the appointment reminder process with pre-calls at 24 hours prior to appointment.
  • Ensures the patient has the best experience possible by timely & courteous interactions throughout the patient experience.
  • Verifies insurance and completes necessary paperwork to ensure that all hearing aid devices are delivered in a timely fashion for each appointment.
  • Participates in ongoing training and development as assigned by the Operations Supervisor.
  • Anticipate provider needs, supporting the patient care.
  • Will be taught how to clean and do minor repair of hearing aids.
  • Maintains patient privacy in compliance with HIPAA federal guidelines and practice policies.
  • Track and report daily scheduling metrics.

Requirements:

  • High School Diploma required, Associate Degree preferred.
  • 2 years front office experience a plus.
  • Prior Healthcare/Medical experience a PLUS.
  • Must be computer literate in all Microsoft Office programs.
  • Hands on experience with office equipment (fax machines and printers).
  • Must be able to work well independently and be detailed-oriented and organized. Must be able to multitask and
  • Must work well as a team member.

The ideal candidate will also possess:

  • Self-motivated, quick learner, and willing to adapt to change.
  • Professional attitude and appearance.
  • Ability to handle heavy phone work and willing to get new and former patients to come in for appointments.
  • Excellent communication skills and ability to handle the public and work well with staff.
  • Ability to be resourceful and proactive when issues arise.
  • Provide top-notch customer service making patients feel important and like family.
  • Excellent organizational skills, multitasking and time management skills, with the ability to prioritize tasks.

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