Customer Service Ambassador
7 days ago
We are seeking a highly motivated and organized Customer Service Representative/Dispatcher to join our team at Santhoff Plumbing Company.
Job Summary
The ideal candidate will possess excellent communication skills, be able to work independently, and have a strong ability to multitask. They will also be responsible for managing incoming and outgoing calls, identifying and assessing customer needs, building sustainable relationships, and providing accurate information through various methods and tools.
Key Responsibilities
- Manage the dispatch board to ensure efficient scheduling without compromising customer satisfaction.
- Develop and manage reports to track customer interactions and process accounts.
- Communicate effectively with field personnel to schedule and dispatch calls efficiently.
- Provide exceptional customer service by addressing concerns, resolving issues, and following up to ensure satisfaction.
- Foster strong relationships with customers by being approachable, responsive, and professional in all interactions.
- Maintain accurate records of customer interactions, process accounts, and file documents in a timely manner.
Minimum Qualifications
- High school diploma or equivalent required.
- Strong customer service skills and experience working in a fast-paced environment.
- Possess excellent communication and interpersonal skills, both written and verbal.
- Able to work independently and as part of a team, with a strong ability to multitask and prioritize tasks effectively.
- Proficient in Microsoft Excel, Word, and PowerPoint, with a strong knowledge of email systems and telephone etiquette.
- Bilingual a plus, but not required.
Working Environment
- Full-time position, Monday - Friday, 8am - 5pm, with a business casual dress code.
- Must be able to sit for long periods, use hands/fingers to type on a keyboard or mouse, and handle other objects.
- Punctuality is essential, and this position is performed onsite only.
We offer excellent pay, great benefits, and a positive, laid-back work environment that values integrity, compassion, and quality. If you are a motivated and organized individual who is passionate about delivering exceptional customer service, we encourage you to apply.
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