Customer Experience Specialist
4 days ago
We are seeking a highly skilled Customer Experience Specialist to join our team at Airgas. As a key member of our operations team, you will play a critical role in ensuring the timely and efficient delivery of products to our customers.
Key Responsibilities- Review and analyze customer backorders and drop ship orders to identify opportunities for improvement
- Collaborate with vendors and internal stakeholders to resolve order discrepancies and improve lead times
- Develop and implement strategies to reduce customer effort and improve overall customer satisfaction
- Provide exceptional communication and support to customers, branches, and sales associates
- Coordinate expedited delivery of products from vendors and distribution centers to ensure timely order fulfillment
- High school diploma or equivalent required; commercial collection experience preferred
- Strong knowledge and experience in SAP and hardgood product knowledge
- Excellent written and verbal communication skills
- Ability to work independently and as part of a team
- Proficient in Google Workspace
At Airgas, we offer a comprehensive benefits package, including medical, dental, and vision plans, vacation, sick time, floating holidays, and paid holidays for full-time employees. We also provide a progressive parental leave package and a 401k plan with company matching funds.
Why Join Us?We are committed to building a diverse and inclusive workplace that values and celebrates the differences of our employees, customers, and community stakeholders. We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability, or any other protected characteristic.
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