NOC Team Lead
4 days ago
About the Job
We are seeking a highly motivated NOC Team Lead to join our team. The ideal candidate will have experience in leading NOC teams, with a strong background in telecom operations.
About Dexian
Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants.
Key Responsibilities
* Oversee the incident management process and team members involved in resolving the incident, as well as driving ticket management analysis and follow-up until closure.* Assist with prioritizing/deprioritizing incidents according to their urgency and impact on the business.* Collaborate and escalate issues with the FIM, Advance Ops, Engineering & Vendor teams when critical/time sensitive support and resolution is needed.
* Manage outage and emergencies, including the agreed assurance KPIs & SLA.
* Work in close collaboration across multiple functions within : RF, Deployment & Integration teams, Tech Dev, Core, Cloud Infra, Network Engineering & Market teams.
* Assist in driving resolutions for customer complaints (CXO) within service level agreements (SLAs) and ensure effective operational performance and management.
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