Ambulance Service Coordinator

15 hours ago


Lafayette, Louisiana, United States A-MED Ambulance Full time

Job Overview:



The Ambulance Service Coordinator is a vital role within A-MED Ambulance, responsible for receiving and dispatching emergency service requests from various facilities and the general public.



Salary and Benefits:

With an estimated salary range of $45,000 to $65,000 per year, this position offers a competitive compensation package. Additionally, our team members enjoy a comprehensive benefits program, including health insurance, retirement savings plans, and paid time off.



Key Responsibilities:


  • Dispatch and Communication: Receive emergency calls, take patient information, and relay it to responding crews. Document calls, log data, and assist crews with call assignments.
  • Operational Management: Maintain a clean and efficient dispatch office and equipment, ensuring a quiet, neat, and well-organized work environment.
  • Patient Care: Respond to patient needs and requests in a prompt, positive, and professional manner.
  • Professional Development: Assume responsibility for staying up-to-date on ambulance service policies, procedures, and best practices.


Requirements and Qualifications:


  • Education and Training: High school diploma or equivalent required; current training and completion cards for educational requirements and licenses preferred.
  • Communication Skills: Numerical ability, good motor coordination, and strong communication skills to accurately interpret information from callers and relay it to crews.
  • Licensure and Certification: Valid driver's license and meeting all criteria set forth by our vehicle insurance carrier.


Working Conditions:


  • Physical Demands: Heavy and strenuous physical demands, including manual and finger dexterity, talking, hearing, and visual activity.
  • Mental Demands: Heavy and exacting mental demands, requiring good judgment when establishing priorities in dispatching calls.


Impact of Decisions:

Error can result in morbidity or mortality, making this role critical to the success of our team.



This is a dynamic and challenging role that requires a high level of attention to detail, excellent communication skills, and the ability to work well under pressure.



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