Network Operations Specialist

3 weeks ago


Scottsdale, Arizona, United States SmartRent Full time
Network Operations Specialist

SmartRent is seeking a skilled Network Operations Specialist to join our Network Operations Center (NOC) team. In this role, you will play a crucial role in ensuring the seamless operation of network and systems infrastructure within our existing and upcoming managed WiFi communities and smart home IoT deployments.

Key Responsibilities:
  • Monitor network performance, availability, and security using monitoring tools and systems
  • Respond to alerts and notifications promptly to investigate and resolve issues
  • Perform routine network maintenance tasks, including software updates, configuration changes, and patch management
  • Troubleshoot and resolve network-related incidents, outages, and service disruptions
  • Implement approved changes to the network infrastructure following change management processes and procedures
  • Analyze network performance metrics and identify areas for improvement
  • Recommend and implement optimization strategies to enhance network performance, reliability, and scalability

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, along with 1-3 years of relevant experience in network engineering OR equivalent combination of relevant work experience, skills and education, including industry-related certificates or training
  • Experience providing technical support to customers in internet service providers environments
  • Familiarity with routing, switching, VPN, firewall and cybersecurity systems - hardware and virtual
  • OSS systems - provisioning and management of network components
  • Network protocols - TCP/IP, SNMP, VLANs
  • Basic familiarity with wired and wireless network transmissions methods (802.3x & 802.11x)
  • Familiarity and operational experience with operating cloud-based monitoring and management systems
  • Understanding of TCP traffic flows, quality of service and design scalability when supporting internet service provider operations
  • Network management system operation, such as Zabbix, PRTG, SolarWinds, etc.
  • Experience with Windows, Mac OS and Linux operating systems
  • Attention to detail and ability to follow procedures thoroughly
  • Excellent problem-solving skills
  • Effective communication and collaboration skills
  • A passion for excellence in customer service

Preferred Qualifications:

  • Possession of industry-recognized certifications such as CCNA, or CompTIA Network+ to demonstrate proficiency in networking technologies and protocols

Working Conditions:

  • This is a full-time position, ideally being hybrid in our Scottsdale, AZ headquarters, but open to remote as well
  • NOC team members will be assigned to shifts that provide 24x7x365 coverage for our customers
  • Applicants must have flexibility to be on-call and to work nights, weekends and holidays when needed due to the nature of 24x7x365 NOC operations


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