Customer Service Director

7 days ago


Kennesaw, Georgia, United States KNAPP Inc. Full time
About the Role

We are seeking a seasoned professional to lead our Customer Service team as Vice President of Customer Service. This is a critical role that requires a strategic thinker with excellent leadership and communication skills.

Key Responsibilities
  • Develop and implement customer service strategies to drive customer satisfaction and loyalty
  • Lead a team of customer service professionals to ensure timely and effective resolution of customer issues
  • Collaborate with cross-functional teams to identify and implement process improvements
  • Manage customer service budgets and forecasts to ensure alignment with business objectives
  • Develop and maintain relationships with key customers to understand their needs and preferences
What You'll Get
  • Opportunity to lead a high-performing team and drive business growth
  • Collaborative and dynamic work environment
  • Competitive compensation and benefits package
  • Professional development opportunities
About KNAPP Inc.

KNAPP Inc. is a global leader in logistics automation, providing innovative solutions to customers worldwide. We are committed to making complexity simple and delivering exceptional customer service.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and results-driven professional looking for a new challenge, please submit your application.



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