Experienced Automotive Service Director

4 weeks ago


Concord NC, United States Modern Auto CO Full time
Service Manager Job Description

We are seeking an experienced Service Manager to lead our multi-line dealership service department at Modern Auto CO. The ideal candidate will have a proven track record of successfully running an efficient and profitable service department, with a strong focus on customer satisfaction and retention.

Key Responsibilities:
  • Maintain CSI at or above manufacturer standards
  • Strive for 100% customer satisfaction by building relationships with customers
  • Interface with department managers to improve operations, performance, and profitability
  • Ensure compliance with manufacturer warranty and policy procedures
  • Develop and implement a marketing plan to promote new and repeat business
  • Maintain outstanding business relationships with manufacturers
  • Set, monitor, and drive the achievement of performance targets for Advisors, Technicians, and department
  • Manage talent acquisition, mentoring, and training
Requirements:
  • Outstanding leadership skills with a focus on treating employees with respect
  • Minimum of 5 years' experience in an Automotive Service Manager role
  • Unwavering commitment to ethical business practices
  • Strong management skills with a stable work history
  • CDK experience a plus
What We Offer:
  • A professional work environment
  • A competitive compensation and benefits package for full-time employees, including medical, dental, vision, life, flexible spending, LTD, and STD insurance, monthly bonus opportunities, paid time off, paid holidays, and 401(k) eligibility after one year


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