Residential Loan Processor

4 weeks ago

Florence, Oregon, United States Oregon Pacific Bancorp Full time
Job Summary:

We are seeking a highly organized and detail-oriented Residential Loan Processor to join our team at Oregon Pacific Bank. As a key member of our residential lending team, you will be responsible for managing loan portfolios, ensuring compliance with regulations, and providing exceptional customer service.

Key Responsibilities:
  • Manage loan portfolios and ensure timely processing of loan applications
  • Review and understand loan programs and terms to ensure compliance with Regulation Z and Truth in Lending
  • Receive and process loan documentation, notify relevant parties, and file documents in the loan origination system
  • Order preliminary title reports, insurance binders, and property profiles as needed
  • Ensure accurate and timely processing of loan payments and billing
  • Provide exceptional customer service to loan customers and real estate agents
  • Collaborate with the Manager of Residential Lending to achieve team goals and objectives
Requirements:
  • High school graduate or equivalent
  • Two years of experience in a customer service environment
  • Strong organizational and time management skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Excellent communication and interpersonal skills
  • Proficiency in Excel, Word, and Email software
  • Ability to learn and apply applicable regulations and bank policies
Work Environment:

This is a full-time position that requires sitting for long periods and occasional travel to other departments and locations. The ideal candidate will be able to work in a professional environment, maintain a positive attitude, and provide exceptional customer service.

Skills:
  • General banking knowledge
  • Ability to learn and apply applicable regulations and bank policies
  • Experience in Excel, Word, and Email software
  • Ability to prioritize multiple tasks efficiently
  • Competency in handling detail-oriented job functions
  • Competency in providing exceptional customer service
Core Behaviors:
  • Be Genuine: Conduct yourself in a consistent, honest, and compassionate manner at all times
  • Work Ethic: Be willing to go the extra mile for the client, whether internal or external
  • Influence: Be an active player in participating, building, and contributing to service
  • Continuous Learning: Commit to gaining knowledge, skills, and experience on an ongoing basis
  • Team Play: We win together. Individuality is encouraged to advance and enrich the work of the team
  • Problem Solving: Being creative, problem-solving mentality to every situation
  • Communication: Keep others informed and up-to-date. Actively listen and learn from each other
  • Have a Sense of Community: We firmly believe that we're only as strong as the communities we serve

Oregon Pacific Bank is an Equal Opportunity Employer and does not discriminate on the basis of race, color, sex, sexual orientation, gender identity, age, religion, national origin, physical or mental disability, or veteran's status.

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