HVAC Service Department Director

1 week ago


Meridian, Idaho, United States Wickstrom Plumbing, Heating, Cooling Full time
About Wickstrom Plumbing, Heating, and Cooling

We're a rapidly growing company that's passionate about delivering exceptional comfort solutions to our customers. Our Core Values of Accountability, Family, Integrity, Leadership, and Personal Development drive us to be the best in the industry.

Job Description:

We're seeking an experienced HVAC Manager to join our team As a key leader, you'll play a pivotal role in ensuring our clients' homes are comfortable and well-maintained. Your responsibilities will include:

  • Mentorship and training: You'll provide hands-on guidance to our technicians, empowering them to assess homeowners' needs and recommend tailored solutions.
  • Tracking and accountability: You'll maintain accurate sales reports, tracking KPIs, closing rates, leads, and follow-up with your team to ensure they're meeting their goals.
  • Customer Engagement: You'll build strong relationships with our customers, addressing their questions and concerns, and inspecting equipment to make informed decisions about their comfort solutions.
  • Product Knowledge: You'll stay up-to-date with the latest HVAC products and technologies, enabling you to clearly explain their benefits to customers.
  • Team Leadership: You'll motivate and lead our team of comfort advisors to achieve sales targets and maintain high customer satisfaction levels.
  • Meeting and Training Participation: You'll actively participate in staff meetings and training sessions to stay at the forefront of the industry.
  • Business Development: You'll collaborate with other departments to identify opportunities for growth and enhance the customer experience.
Requirements:
  • 3+ years of HVAC managerial experience
  • Valid driver's license and clean driving record
  • Willingness to undergo a background check and drug test
  • Growth mindset, willingness to learn, high ethics, and a desire to excel
  • Excellent customer service skills
  • Leadership abilities
  • Attention to detail
  • Flexibility
  • Dependability
  • Teamwork
  • Accountability
Compensation:

We offer a competitive salary range of $70,000 - $200,000 annually, plus bonuses and spiffs. Additionally, we provide:

  • Up to 10 days PTO per year
  • 6 paid holidays
  • Fully paid health benefits (Blue Cross PPO)
  • Vision & dental benefits
  • Simple IRA Retirement Plan with a 3% company match
  • Paid on-going managerial training
  • Gas card
  • Tool purchasing program
  • Company iPad/tablet
  • Monthly employee events
  • Steady, year-round work
  • Flexible hours available upon request
  • Relocation assistance


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