Fitness Operations Team Lead

3 days ago


San Luis Obispo, California, United States PF Miami Developers LLC Full time
About Us

At PF Miami Developers LLC, we are committed to providing a high-quality fitness experience in a welcoming, non-intimidating environment. As a leading Planet Fitness Franchisee, owning and operating 75+ locations, we strive to achieve our mission by focusing on exceptional customer service and creating a Judgement Free Zone.

Job Summary

We are seeking a motivated and experienced Shift Leader to join our team. The successful candidate will be responsible for supervising fellow coworkers, monitoring performance, ensuring compliance with company and safety policies, and delegating tasks appropriately. If you have strong leadership and communication skills, a passion for our brand, and a desire to make our members feel welcome, we encourage you to apply for this exciting opportunity.

Key Responsibilities
  • Organize shift schedules for team members, ensuring adequate coverage and minimizing downtime.
  • Monitor attendance, tardiness, and time off, addressing any issues promptly and fairly.
  • Assign duties to specific employees based on role and skills, maximizing productivity and efficiency.
  • Supervise employees, provide guidance and feedback, and support their growth and development.
  • Train new and current team members on tasks and procedures, ensuring they are equipped to perform their roles effectively.
  • Handle customer issues and conflicts, resolving them promptly and professionally.
  • Adhere to company policies, health and safety standards, and employment laws, upholding integrity and security.
Requirements
  • Must be at least 18 years old.
  • High school diploma or GED equivalent required.
  • Willingness to become CPR/AED certified (training provided by Planet Fitness).
  • Strong customer service and problem-resolution skills.
  • Excellent verbal and written communication skills.
  • Basic computer proficiency (Microsoft Suite).
  • Able to lift up to 50 pounds and walk/stand for prolonged periods.
  • Able to continuously talk in person or on the phone during shifts.
What We Offer
  • $18.00 per hour salary.
  • On-demand pay.
  • Medical, dental, and vision insurance (full-time employees only).
  • Employee perks and discount program.
  • Free Black Card Membership.
  • 401K Plan.


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