Field Service Representative II

1 week ago

Albuquerque, New Mexico, United States Intralot Full time
{"title": "Job Description", "sections": [{"title": "Job Summary", "content": "As a Field Service Representative II at Intralot, you will be responsible for promoting lottery ticket sales through contracted retailers, delivering POS terminals and supplies, and identifying and contacting prospective businesses to enroll as lottery retailers. You will also diagnose and repair hardware, software, and system issues, provide technical support to customers, and introduce and explain new lottery products to retailers and players. Additionally, you will maintain and build retailer relationships, conduct initial and ongoing training of new and existing retailer employees, and assist retailers in resolving lottery-related customer issues.

"}, {"title": "Responsibilities", "content": "\u2022 Merchandise and promote lottery ticket sales through contracted retailers
\u2022 Deliver retailer POS terminals and supplies
\u2022 Identify and contact prospective businesses to enroll as lottery retailers
\u2022 Diagnose and repair hardware, software, and system issues; provide technical support to customers
\u2022 Introduce and explain new lottery products to retailers and players
\u2022 Maintain and build retailer relationships
\u2022 Conduct initial and ongoing training of new and existing retailer employees
\u2022 Assist retailers in resolving lottery-related customer issues
\u2022 Increase territory sales through merchandising and specific game promotions
\u2022 Monitor and merchandise new point of sale materials to maximize exposure of products at retailer locations
\u2022 Identify and engage prospective businesses to enroll as lottery retailers
\u2022 Conduct site surveys on prospective businesses to determine best locations for lottery equipment and marketing materials
\u2022 Conduct initial start-up training of new retailer employees on procedures for selling lottery products
\u2022 Monitor and assist retailers in maintaining an optimum balance of instant ticket inventory
"}, {"title": "Requirements", "content": "\u2022 High school diploma or equivalent
\u2022 Minimum of two years\u2019 experience in a selling/service environment
\u2022 Must have at least (3) years of driving experience in the class of vehicle operated
\u2022 Must be able to distinguish between far, near, peripheral distances
\u2022 Driving record must be free of DUI/DWI for (3) three-year period prior to employment
\u2022 Must possess good working knowledge of sales principles and practices, as well as general knowledge of routine business procedures, processes, and systems
\u2022 Excellent written, verbal, coordinative, organizational, and evaluative skills
\u2022 Working knowledge of computers and other general office equipment
\u2022 Ability to analyze, prioritize, organize, and effectively manage and resolve technical problems and projects to completion
\u2022 Ability to accurately maintain records and document installations, services, and repairs
\u2022 Ability to work alternating hours and schedule on a rotating basis; including weekend and holidays, as necessary
"}, {"title": "Security Requirements", "content": "Submission to, and ability to pass, a thorough pre-employment background check by the required State Lottery and Intralot Inc. is a requirement of employment. A pre-employment drug screening is also a requirement.

"}, {"title": "Equal Employment Opportunity", "content": "Intralot offers equal employment opportunities to all qualified individuals, without regard to unlawful consideration to race, color, sex, sexual orientation, gender identity, age, religion, national origin, disability, veteran\u2019s status, or any other status protected by applicable law.

"}]

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